Liquid Web Outage History

Liquid Web is up right now

Liquid Web had 75 outages in the last 2 years totaling 5295h 5m of downtime — averaging 3.1 incidents per month.

There were 75 Liquid Web outages since October 2, 2025 totaling 5295h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.liquidweb.com

Minor September 16, 2026

Acronis Plugin Security Advisory (SEC-10986) -cPanel/Plesk

Detected by Pingoru
Sep 16, 2026, 02:49 PM UTC
Resolved
Sep 19, 2026, 02:15 AM UTC
Duration
2d 11h
Affected: CPanelPlesk
Timeline · 4 updates
  1. identified Sep 16, 2026, 02:49 PM UTC

    We are aware of the recent security advisory (SEC-10986) regarding the Acronis Cyber Protect Backup plugin for hosting control panels (cPanel/Plesk). Our Engineers are actively evaluating the impact across our fleet and verifying plugin versioning. We are conducting a thorough audit to confirm full patch coverage, identify any edge cases that require manual updates, and ensure that all managed systems remain secure. Service Disruption: None. Backups and control panel operations remain fully functional. We are actively auditing server inventory alongside our engineering teams. Further updates will be provided as soon as the fleet-wide verification is complete

  2. identified Sep 17, 2026, 05:25 AM UTC

    The security patch for CVE-2026-87886 (SEC-10986) is being applied across the affected Acronis Cyber Protect Backup plugin. Our engineers continue to monitor the environment and validate the patched systems. We have not observed any new issues since our last update run. We will provide further updates as needed. Thank you for your patience and understanding.

  3. monitoring Sep 17, 2026, 10:09 AM UTC

    The security patch for CVE-2026-87886 (SEC-10986) is applied across the affected Acronis Cyber Protect Backup plugins. Our Engineering team continues to monitor the environment and validate the patched systems. We have not observed any new issues since our last update. If you need assistance or have any concerns, please get in touch with our Support team.

  4. resolved Sep 19, 2026, 02:15 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 16, 2026

Support Services Impact

Detected by Pingoru
Sep 16, 2026, 09:13 AM UTC
Resolved
Sep 17, 2026, 03:12 AM UTC
Duration
17h 59m
Affected: ChatCase
Timeline · 2 updates
  1. investigating Sep 16, 2026, 09:13 AM UTC

    We are currently aware of an issue affecting a third-party platform used by our Support teams to manage and respond to client cases. The provider is actively investigating the issue and working toward a resolution. As a result, clients may experience delays in responses to support cases while the issue is ongoing. Our teams are monitoring the situation and will continue responding to cases as quickly as possible. We will provide further updates as more information becomes available.

  2. resolved Sep 17, 2026, 03:12 AM UTC

    The issue affecting the third-party platform used by our Support teams has been resolved. The provider has confirmed that service stability and performance have returned to expected levels, and our teams are no longer seeing ongoing impact. Support case access and case management functionality have returned to normal. We apologize for the disruption and any delays this may have caused.

Read the full incident report →

Minor September 14, 2026

LiteSpeed security advisory

Detected by Pingoru
Sep 14, 2026, 08:31 PM UTC
Resolved
Sep 15, 2026, 01:49 PM UTC
Duration
17h 17m
Affected: CPanel
Timeline · 3 updates
  1. investigating Sep 14, 2026, 08:31 PM UTC

    WebPros (cPanel) posted news regarding a critical privilege-escalation vulnerability within the LiteSpeed software. A malicious website user could potentially gain root-level access to the server (even bypassing account isolation controls such as CageFS). More Information can be found here: https://support.cpanel.net/hc/en-us/articles/43483286674583-Security-LiteSpeed-Enterprise-security-advisory-September-14-2026 We will attempt to update LiteSpeed to the patched version (6.3.7) where we are able to via Automation. Regardless, please ensure your Litespeed is up-to-date. If you have any questions or concerns, please contact [email protected]

  2. monitoring Sep 15, 2026, 04:19 AM UTC

    All accessible Fully and Core-Managed servers running outdated versions of LiteSpeed have been patched to version 6.3.7. The same webserver service that was in use before the LiteSpeed upgrade remains in use afterwards. If you have any questions or concerns, please contact [email protected].

  3. resolved Sep 15, 2026, 01:49 PM UTC

    All accessible Fully Managed and Core Managed servers running outdated versions of LiteSpeed have been successfully updated to the patched version, 6.3.7. Services have remained operational, and no additional issues have been identified during monitoring. This incident is now resolved. If you have any questions or concerns, please contact [email protected].

Read the full incident report →

Notice September 8, 2026

CVE-2026-67401 — cPanel/WHM EmailTrack SQL Injection

Detected by Pingoru
Sep 08, 2026, 06:52 PM UTC
Resolved
Sep 09, 2026, 09:24 PM UTC
Duration
1d 2h
Affected: CPanel
Timeline · 5 updates
  1. investigating Sep 08, 2026, 06:52 PM UTC

    We are currently evaluating the impact of the recently released CVE-2026-67401 — cPanel/WHM EmailTrack SQL Injection and its impact on our hosting fleet. This vulnerability impacts all versions of cPanel. It is patched in the following versions of cPanel v11.110.0.143 v11.134.0.55 v11.136.0.39 v11.138.0.4 WP2: v11.138.1.9

  2. identified Sep 08, 2026, 10:02 PM UTC

    We are currently applying the available security patches for CVE-2026-67401 across our hosting fleet. Our teams are proactively triggering manual cPanel updates on affected servers in order to bring them to a patched version. We are continuing to work through the affected fleet and will provide additional updates as remediation progresses.

  3. monitoring Sep 09, 2026, 05:59 AM UTC

    The security patch for CVE-2026-67401 is being applied across the affected hosting fleet. Our teams continue to monitor the environment and validate the patched systems. We have not observed any new issues since our last update. We will provide further updates as needed. Thank you for your patience and understanding.

  4. monitoring Sep 09, 2026, 09:24 PM UTC

    We have completed applying the security update across our hosting fleet to servers which we are able to access and patch but there still remains a subset of servers that we were unable to patch. This is partly due to End of Life software, e.g. cPanel on CentOS 6. Customers whose servers we were unable to patch should review their servers and ensure that their servers are running one of the following patched versions of cPanel: v11.110.0.143 v11.134.0.55 v11.136.0.39 v11.138.0.4 WP2: v11.138.1.9 Any version of cPanel which is not running one of these versions is vulnerable and should be updated. cPanel can be updated by using the following steps: https://docs.cpanel.net/whm/cpanel/upgrade-to-latest-version/ For the customers on CentOS 6 (or older) we strongly suggest migrating to an Alma 9 server in order to receive future security patches

  5. resolved Sep 09, 2026, 09:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 17, 2026

GitHub Peformance Impact

Detected by Pingoru
Aug 17, 2026, 03:35 PM UTC
Resolved
Aug 18, 2026, 08:17 PM UTC
Duration
1d 4h
Timeline · 2 updates
  1. identified Aug 17, 2026, 03:35 PM UTC

    GitHub is reporting degraded performance via their status page this morning: https://www.githubstatus.com/ Per the page, this problem may be affecting Pull Requests, Issues, Copilot, Actions, Webhooks, and API requests, among other services. Customers should follow the GitHub status page for the latest information.

  2. resolved Aug 18, 2026, 08:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 1, 2026

VMware MT Service Degradation

Detected by Pingoru
Aug 01, 2026, 01:34 AM UTC
Resolved
Aug 01, 2026, 02:07 AM UTC
Duration
33m
Affected: VMware CloudVMware Private Cloud
Timeline · 2 updates
  1. investigating Aug 01, 2026, 01:34 AM UTC

    We are investigating intermittent connectivity and increased latency affecting some services hosted in the VMware MT environment. Our engineers are actively working to identify the cause and restore normal service as quickly as possible. We appreciate your patience and understanding while we work to resolve this issue. If you have any questions or concerns, please open a support ticket or contact us via chat.

  2. resolved Aug 01, 2026, 02:07 AM UTC

    Service has been restored at this time, and the affected VMware MT-hosted services are operating normally. Thank you for your patience and understanding while our teams worked to resolve this issue.

Read the full incident report →

Critical July 20, 2026

WP2Shell Wordpress Core Critical Remote Code Execution Vulnerabilities, CVE-2026-60137 and CVE-2026-63030

Detected by Pingoru
Jul 20, 2026, 11:43 AM UTC
Resolved
Jul 23, 2026, 07:47 PM UTC
Duration
3d 8h
Timeline · 7 updates
  1. investigating Jul 18, 2026, 01:48 AM UTC

    On July 17th Wordpress.org announced two critical remote code execution (RCE) vulnerabilities commonly known as WP2Shell. These vulnerabilities exist in Wordpress Core and allow an unauthenticated request to execute arbitrary code on the target website. Customers running the Wordpress versions below are strongly advised to upgrade to latest version shown as soon as possible: Wordpress 6.8.x; fixed in 6.8.6 WordPress 6.9.x; fixed in 6.9.5 WordPress 7.0.x; fixed in 7.0.2 WordPress 7.1 beta, fixed in 7.1 beta2 Source: https://wordpress.org/news/2026/07/wordpress-7-0-2-release/ Posted 2 minutes ago. Jul 17, 2026 - 21:44 EDT

  2. identified Jul 18, 2026, 11:15 PM UTC

    Our teams continue to work diligently to assess the impact of the recently disclosed WordPress Core vulnerabilities and verify that appropriate mitigation measures are in place. We remain actively engaged in our investigation and are monitoring the situation for any new developments. We will continue to closely monitor the situation and take any additional steps necessary to maintain system security and stability. If you need assistance or have any concerns, please contact our Support team.

  3. monitoring Jul 20, 2026, 11:43 AM UTC

    Services have been restored, and websites are currently loading as expected. Our Network team is continuing to investigate the underlying cause and is actively monitoring the environment to ensure stability. At this time, all services appear to be operating normally. If you experience any issues or need assistance, please contact our Support team.

  4. identified Jul 20, 2026, 11:47 AM UTC

    The issue has been identified and a fix is being implemented.

  5. identified Jul 20, 2026, 11:48 AM UTC

    We are continuing to work on a fix for this issue.

  6. identified Jul 20, 2026, 08:20 PM UTC

    Given the severity of this vulnerability, Liquid Web Systems Engineers have been proactively upgrading affected Wordpress applications across our fleet. Customers are still strongly encouraged to review their Wordpress websites and, if affected, to update to the patched version as soon as possible.

  7. resolved Jul 23, 2026, 07:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 16, 2026

Power Outage in Phoenix, AZ

Detected by Pingoru
Jul 16, 2026, 08:02 PM UTC
Resolved
Jul 17, 2026, 12:25 AM UTC
Duration
4h 23m
Affected: DC4 - PHX
Timeline · 3 updates
  1. investigating Jul 16, 2026, 08:02 PM UTC

    A subset of servers within our Phoenix, AZ data center lost power. Our on-site team is investigating.

  2. monitoring Jul 16, 2026, 08:02 PM UTC

    Primary power has been restored, and we are monitoring the situation.

  3. resolved Jul 17, 2026, 12:25 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 15, 2026

Apache Service Disruption Following ModSecurity Update

Detected by Pingoru
Jul 15, 2026, 09:35 PM UTC
Resolved
Jul 23, 2026, 06:50 PM UTC
Duration
7d 21h
Affected: Cloud DedicatedCloud VPS Hosting
Timeline · 3 updates
  1. investigating Jul 15, 2026, 09:35 PM UTC

    We are investigating an issue affecting Apache services on our servers following a recent EasyApache ModSecurity update. Customers on affected servers may experience websites being unavailable, HTTP errors, or connection timeouts. Our Engineering team is currently working to restore services. Need help? Chat with us or create a ticket via my.liquidweb.com. We appreciate your patience and understanding while we work to restore normal service.

  2. monitoring Jul 15, 2026, 11:57 PM UTC

    A fix has been implemented, and our Engineering team is monitoring the affected servers to confirm Apache services remain stable.

  3. resolved Jul 23, 2026, 06:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 9, 2026

Januscape Vulnerability (CVE-2026-53359)

Detected by Pingoru
Jul 09, 2026, 02:34 PM UTC
Resolved
Jul 29, 2026, 07:28 PM UTC
Duration
20d 4h
Affected: Cloud VPS Hosting
Timeline · 3 updates
  1. investigating Jul 09, 2026, 02:34 PM UTC

    Our team is currently assessing the impact and scope of Januscape Vulnerability (CVE-2026-53359), and its impact on servers in our fleet and the best way to apply patches to our hosting infrastructure. We will be sending communications to any affected customers as we work to apply the necessary mitigations. Next Steps: Teams are currently in review of vulnerability; subsequent status updates will follow.

  2. identified Jul 13, 2026, 05:49 PM UTC

    Our teams are continuing to deploy the required security updates across affected systems in response to the Januscape Vulnerability (CVE-2026-53359). As part of this remediation, some systems require a controlled reboot to complete the patching process. Following each reboot, we are validating system availability, service health, and network connectivity. Systems that do not return to service as expected are being actively investigated and restored by our operations teams. We understand the importance of maintaining availability and are working carefully to complete this remediation while minimizing customer impact. Additional updates will be provided as patching and validation efforts continue.

  3. resolved Jul 29, 2026, 07:28 PM UTC

    The security updates have been applied across the Liquid Web fleet.

Read the full incident report →

Major July 8, 2026

WHM login failures

Detected by Pingoru
Jul 08, 2026, 09:49 PM UTC
Resolved
Jul 09, 2026, 11:59 AM UTC
Duration
14h 9m
Affected: CPanel
Timeline · 4 updates
  1. investigating Jul 08, 2026, 09:49 PM UTC

    It has been brought to our attention that a large subset of our cPanel customers are seeing an error message when attempting to log into WHM. "Invalid License File. Incorrect authority delivering the license." WebPros (cPanel) is aware of the issue and they are currently investigating. We appreciate your patience as they work to resolve the issue.

  2. monitoring Jul 08, 2026, 10:53 PM UTC

    cPanel has been working on improving the performance of their licensing servers and implemented changes. We are seeing access to WHM and cPanel restored without intervention from support. If you are still having issues please reach out to support and we will be happy to assist.

  3. monitoring Jul 08, 2026, 11:04 PM UTC

    WebPros has stated that the issue has been resolved and that servers should begin to renew licenses properly. If you are still experiencing issues logging in, feel free to contact us via chat or email and we can expedite the resolution.

  4. resolved Jul 09, 2026, 11:59 AM UTC

    We have observed continued stability, and the cPanel licence updates have gone smoothly so far. If you need any further assistance, please do not hesitate to reach out to our Support team via chat or email.

Read the full incident report →

Notice July 2, 2026

Infrastucture down issues at Phoenix Data Center

Detected by Pingoru
Jul 02, 2026, 04:49 AM UTC
Resolved
Jul 02, 2026, 10:37 AM UTC
Duration
5h 47m
Affected: DC4 - PHX
Timeline · 4 updates
  1. investigating Jul 02, 2026, 04:49 AM UTC

    We are investigating issues affecting servers in our Phoenix Data Center. You may experience connectivity issues. Our Engineers currently investigating the issue to isolate the cause and restore stability. Need help? Chat with us or create a case via my.liquidweb.com. We appreciate your patience and understanding as we work to restore this service. Thank you.

  2. identified Jul 02, 2026, 05:26 AM UTC

    We are investigating an issue affecting connectivity between our Phoenix Data Center and internal services. We have identified that the issue is related to network connectivity with an upstream provider during a scheduled maintenance window. At this time, customer-facing services are expected to remain accessible from public networks, and we have not identified a widespread impact to externally accessible services. Our Engineers are actively working with the upstream provider to restore full connectivity as quickly as possible. Need help? Chat with us or create a case via my.liquidweb.com. We appreciate your patience and understanding as we work to restore this service. Thank you.

  3. monitoring Jul 02, 2026, 07:16 AM UTC

    We are seeing continued improvement in network connectivity as the affected links begin to recover. All customer websites and servers remain online and accessible. The scheduled maintenance is still in progress, and our Engineering team is actively monitoring the environment to ensure connectivity is fully restored. We will continue to provide updates as additional information becomes available. Need help? Chat with us or create a case via my.liquidweb.com. We appreciate your patience and understanding as we work to restore this service. Thank you.

  4. resolved Jul 02, 2026, 10:37 AM UTC

    We have been monitoring the situation, and everything has remained stable. This incident has now been resolved.

Read the full incident report →

Critical June 24, 2026

Network Service Impact, Subset of Services, DC3

Detected by Pingoru
Jun 24, 2026, 01:57 PM UTC
Resolved
Jun 24, 2026, 04:47 PM UTC
Duration
2h 50m
Affected: LAN NetworkDC3 - LAN
Timeline · 3 updates
  1. investigating Jun 24, 2026, 01:57 PM UTC

    We are aware of a network service event affecting a subset of customers in our DC3 Data Center in Lansing, Michigan. Liquid Web Network Engineers are currently engaged and working to restore service as quickly as possible. We will provide another update as soon as possible this morning with more information.

  2. monitoring Jun 24, 2026, 02:46 PM UTC

    Liquid Web Network Engineers have identified the cause and implemented a fix, network traffic has resumed at this time to affected areas of the data center. We are actively monitoring the environment. We will provide another update as soon as possible this morning with more information.

  3. resolved Jun 24, 2026, 04:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 18, 2026

Monitoring Service Degradation

Detected by Pingoru
Jun 18, 2026, 05:11 PM UTC
Resolved
Jun 18, 2026, 05:59 PM UTC
Duration
47m
Timeline · 1 update
  1. investigating Jun 18, 2026, 05:11 PM UTC

    We are currently experiencing a partial degradation in our monitoring and alerting system. Some monitoring components are intermittently unable to generate or relay alerts as expected. Our engineering teams are actively investigating the issue to identify the cause and restore full monitoring functionality. We appreciate your patience and understanding while we work to resolve this issue. If you have any questions or concerns, please open a support ticket or contact us via chat.

Read the full incident report →

Major May 27, 2026

Phone System Issues

Detected by Pingoru
May 27, 2026, 07:58 PM UTC
Resolved
May 27, 2026, 11:52 PM UTC
Duration
3h 53m
Affected: Phone
Timeline · 3 updates
  1. investigating May 27, 2026, 07:58 PM UTC

    We are investigating an issue preventing customers from reaching support via Phone. Please use Live Chat or open a Support Case at my.liquidweb.com for immediate assistance while we restore the phone service. We appreciate your patience and understanding as we work to restore this service. Thank you.

  2. monitoring May 27, 2026, 08:09 PM UTC

    Our phone system is now back online, and agents should be able to connect and accept calls. We will continue to monitor the system to ensure stability. Thank you for your continued patience.

  3. resolved May 27, 2026, 11:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 24, 2026

Issue Accessing Portal via login.liquidweb.com

Detected by Pingoru
May 24, 2026, 04:47 PM UTC
Resolved
May 25, 2026, 02:12 PM UTC
Duration
21h 24m
Affected: Management Portal
Timeline · 4 updates
  1. investigating May 24, 2026, 04:47 PM UTC

    We are investigating an issue preventing customers from accessing the portal through login.liquidweb.com. Updates are forthcoming as more information becomes available. Need help? Chat with us or contact Support for assistance. We appreciate your patience and understanding as we work to restore portal access. Thank you.

  2. investigating May 24, 2026, 05:56 PM UTC

    We are continuing to investigate the issue impacting access to the portal through login.liquidweb.com. While the site may be loading for some users, our teams are still reviewing the issue and working to confirm full service stability. Updates will be provided as more information becomes available. Thank you for your patience while we continue working toward a resolution.

  3. monitoring May 24, 2026, 06:38 PM UTC

    Access to the portal through login.liquidweb.com has been restored, and the site is now loading successfully. Our teams have implemented a fix and are continuing to monitor the service to ensure stability. We will provide additional updates if any further issues are identified. Thank you for your patience while we worked to restore access.

  4. resolved May 25, 2026, 02:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 11, 2026

Security Advisory: Linux Privilege Escalation Vulnerability (CVE-2026-31431)

Detected by Pingoru
May 11, 2026, 10:12 PM UTC
Resolved
Jun 06, 2026, 09:50 PM UTC
Duration
25d 23h
Affected: Cloud DedicatedCloud VPS HostingCPanel
Timeline · 2 updates
  1. identified May 11, 2026, 10:12 PM UTC

    A recently disclosed Linux vulnerability (CVE-2026-31431), sometimes referred to as “Copy Fail,” affects certain Linux distributions and may allow a local, unprivileged user to escalate privileges under specific conditions. This issue has been classified as high severity. Status Our security and operations teams have completed an assessment of our infrastructure and have applied all relevant vendor patches and mitigations to affected systems. Impact No evidence of exploitation has been identified within our environment Systems under our management have been patched or otherwise mitigated Customer Guidance Customers managing their own systems or using unmanaged services should ensure they have applied the latest security updates provided by their Linux distribution and review any related vendor advisories. We will continue monitoring this vulnerability and will provide updates if new information becomes available.

  2. resolved Jun 06, 2026, 09:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 8, 2026

Let's Encrypt Service Interruption

Detected by Pingoru
May 08, 2026, 08:56 PM UTC
Resolved
May 09, 2026, 01:16 AM UTC
Duration
4h 19m
Timeline · 3 updates
  1. investigating May 08, 2026, 08:56 PM UTC

    We have been made aware of an incident that is affecting Let's Encrypt. The third party SSL provider is currently not issuing SSL certificates as they investigate the issue further. More information is available at at Let's Encrypts status page here: https://letsencrypt.status.io/ If you have any additional questions please reach out to our support team and we will be happy to assist

  2. monitoring May 08, 2026, 09:09 PM UTC

    Let's Encrypt has updated their status post indicating that they are resuming their typical issuance of certificates. We will continue to monitor to see if there are any changes in their status going forward

  3. resolved May 09, 2026, 01:16 AM UTC

    This incident has been resolved.

Read the full incident report →