Liquid Web Outage History

We are currently observing MySQL failure alerts across multiple servers. Initial investigation suggests the issue may be related to an automatic upgrade from MySQL 8.4 to 9.7 via yum on systems using the MySQL Community repository (mysql-community.repo). This upgrade via the mysql-community repo is likely contributing to the ongoing service disruptions. If you have any questions or require assistance, please contact us via Live Chat or submit a support case. We appreciate your patience and will continue to provide updates as progress is made.

We are investigating network degradation affecting a subset of servers in our DC4 Data Center. You may experience intermittent latency or connectivity drops. Our Network team is currently analyzing traffic patterns and upstream connections to isolate the issue. Need help? Chat with us or create a ticket via my.liquidweb.com. We appreciate your patience and understanding as we work to restore this service. Thank you.

We have identified that Spice Console at my.liquidweb.com/manage.liquidweb.com is not functioning as intended on Linux virtual private servers (VPS), while it is functioning as expected on Windows servers. There are no issues with server stability or up-time related to this, however the servers cannot be reached via spice console. Our engineers are investigating and will provide updates as they become available. If you have any questions or need assistance, please reach out to us via Live Chat or by submitting a support case. We appreciate your patience and will provide updates as progress is made.

We are currently experiencing an issue with our internal network. Our Network Engineering team is actively working to resolve this as quickly as possible. This issue does not impact customer websites or services, which remain fully operational. However, there may be delays in support response times during this period. If you have any questions or need assistance, please reach out to us via Live Chat or by submitting a support case. We appreciate your patience and will provide updates as progress is made.

We are currently experiencing intermittent issues with ticket creation for requests submitted via email. Ticket creation through the portal is functioning as expected. Our team is actively investigating the issue. We will share additional updates as they become available. If you need immediate assistance, please submit your request through the portal or contact us via chat. We appreciate your patience and understanding as we work to restore normal service. Thank you.

We are currently experiencing intermittent issues with ticket creation for requests submitted via email. Ticket creation through the portal continues to function as expected. After initial signs of recovery, we have observed that the issue persists. This has been confirmed as related to an ongoing disruption with Salesforce’s Email-to-Case functionality, which may prevent some cases from being created successfully. Our team is actively monitoring the situation and working with Salesforce for further updates. If you experience any issues or need immediate assistance, please contact us via chat or submit a case through the portal. We appreciate your patience and understanding. Thank you.

We are continuing to follow the issue affecting ticket creation from emails. Salesforce has confirmed that this issue is related to a disruption with a third-party email provider, identified as Google. The provider is currently experiencing delays in receiving and sending emails, which is impacting Salesforce’s Email-to-Case functionality. Salesforce has indicated that their internal systems are operating normally and they are actively monitoring the situation with the third-party provider. We are continuing to track progress closely and will share updates as more information becomes available. If you need immediate assistance, please submit your request through the portal or reach out via chat. We appreciate your patience and understanding as this is being resolved.

We are currently investigating an issue affecting multiple servers in our Lansing data center(DC3). We will provide updates as we learn more. If you have any questions or concerns, please contact a member of our support team via live-chat or case ([email protected]).

Following the actions taken to prohibit execution of files exploiting the Magento “PolyShell” unrestricted file upload vulnerability, our engineering teams are continuing to implement additional security enhancements across our managed environment. These efforts include strengthening file upload validation and execution restrictions, enhancing monitoring and detection mechanisms, and implementing additional hardening measures across Magento platforms. We are also conducting internal reviews to reduce potential attack surfaces and reinforce overall platform security. These proactive improvements reflect our ongoing commitment to maintaining a secure and resilient hosting environment. While the initial issue has been addressed, we are taking additional steps to further strengthen our systems and help prevent future risks. While the additional measures that we have deployed should reduce the risk for potential compromise, we strongly urge that our customers take proactive measures to review and secure their sites If you have any questions or concerns, please reach out to us through the following channels: Live Chat: https://my.liquidweb.com/ Email: [email protected]. We will continue to share updates as these enhancements are completed.

Our engineering teams have made significant progress in implementing additional security enhancements related to the Magento "PolyShell" unrestricted file upload vulnerability. At this stage, we are nearing completion of all planned mitigation efforts across our managed environment. The measures deployed, including strengthened file upload validation, enhanced malware scanning to detect files, stricter execution controls, and broader platform hardening, have significantly reduced the risk of exploitation. While these mitigations provide strong protection, security is a shared responsibility. We strongly encourage customers to review their Magento installations, ensure all updates and patches are applied, and follow general security best practices to help keep their sites secure. If you have any questions or need assistance, please reach out to us through chat or via case. We will provide further updates if any additional actions are required.

We are investigating network performance issues affecting servers in our Phoenix Data Center. You may experience connectivity issues. Our Engineers currently investigating the issue to isolate the cause and restore stability. Need help? Chat with us or create a case via my.liquidweb.com. We appreciate your patience and understanding as we work to restore this service. Thank you.

We are continuing to investigate network performance issues affecting servers in our Phoenix Data Center. Some clients may still experience connectivity issues. Our Engineers are actively working to isolate the cause and restore full stability as quickly as possible. Need help? Chat with us or create a case via my.liquidweb.com . We appreciate your patience and understanding as we work to resolve this issue. Thank you.

We are currently experiencing a service disruption affecting some servers due to a failed network switch. Our engineering team is actively working to resolve the issue as quickly as possible. We appreciate your patience as our engineers work to restore full service. If you have any further questions or concerns, please contact us at [email protected] or via Live Chat.

We are aware of recent reports regarding a potential unrestricted file upload vulnerability, commonly referred to as “PolyShell”, affecting Magento and Adobe Commerce. At this time, our teams are actively reviewing server environments to assess any potential impact and determine whether any systems/customer sites may be affected. We will provide further updates as more information becomes available. If you have any questions or concerns. You can reach us through the following channels: Live Chat: https://my.liquidweb.com/ Email: [email protected]

On our Cloud VPS and Cloud Dedicated hosting platforms, certain provisioning workflows are failing to execute hard reboots and might affect resize, backup process, and firewall rule updates. The servers themselves are still online, but a provisioning workflow will be affected by this issue. Our Engineers are investigating the issue, and we will share the updates here. Need help? Chat with us or create a ticket via my.liquidweb.com. We appreciate your patience and understanding as we work to restore this service. Thank you.

We have expanded the scope of our investigation as we identify impacts on core workflows, specifically on; Order Processing: New orders are being accepted, but cannot be processed at this time. Storm Workflows: All active provisioning workflows are currently stalled. Our engineering team is actively investigating the root cause. Further updates will be posted here as they become available.

We are currently investigating an issue affecting the ClamAV service, where clamd restarts may fail due to a problematic signature update. Our System Engineering team is actively working to identify the root cause and implement a fix. This issue may affect Maldet scans and cause mail delivery failures if the ClamAV service is not running.

We have been made aware of a critical vulnerability, CVE-2026-27384, affecting versions equal to or less than 2.9.1, of the WordPress W3 Total Cache plugin. Recommended Action We strongly encourage all clients to update any sites running versions 2.9.1 or older to the patched version 2.9.2 immediately. Current Status Exploit Availability: There are currently no known public Proof of Concept (PoC) exploits for this vulnerability. Our team is assessing the impact on our managed sites and evaluating the deployment of necessary patches across our managed systems. We will provide further updates as they become available. If you have any questions or require assistance with the update, please reach out to our support team.

We are currently investigating reports of network instability impacting a small subset of IP addresses on our network. Our network engineers are actively engaged and reviewing the situation to identify the root cause. We will provide further updates as more information becomes available.

A possible switch failure has been reported at our DC3 location. Our networking team is currently investigating and will provide an update once more information has been gathered. Some customers in this location may experience an outage. Please contact Support if you have any questions or notice any anomalies.

We would like to notify you that Acronis Cyber Protect Cloud in the USA (US5) data center is degraded. Acronis Cloud team is working on the issue resolution and will keep notifying you on the service status. Service impact: Some customers might be unable to reach Acronis Web Restore, Acronis Cyber Protection Console and Management Console.

We have been alerted to a DDoS attack targeting cloudhost-323832-us-midwest-1-nxcli-net. Our network engineers are engaged and we will update with further details regarding mitigation as soon as we are able. If you have any further questions or concerns, please feel free to reach out to us at [email protected] or call us at 866-639-2377, 313-279-0722 (international).

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We have identified a Service disruption with several hosts under the Parent: host8233.c.lan.xvps.liquidweb.com within our Lancing DC3. Our engineers are working on resolving the problem as soon as possible. If you have any further questions or concerns, please feel free to reach out to us via live chat in your customer portal (https://my.liquidweb.com/) or via case ([email protected]),

We are investigating a networking issue that is preventing new server deployments within our London Data Center. Existing customer servers are not impacted. Need help? Chat with us or create a ticket via my.liquidweb.com. We appreciate your patience and understanding as we work to restore this service. Thank you.