- Detected by Pingoru
- Apr 10, 2026, 08:18 AM UTC
- Resolved
- Apr 27, 2026, 09:04 PM UTC
- Duration
- 17d 12h
Timeline · 6 updates
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investigating Apr 10, 2026, 08:18 AM UTC
We are aware of a recent change made in the latest Chrome browser version, which likely affects Edge functionality as well (based on Chromium). This change affected LastPass site launch and autofill capabilities. If you're experiencing problems with the extension, fully quitting and restarting your browser resolves the issue and allows you to continue using LastPass normally. If you haven't yet updated to browser version 147, we recommend holding off until further notice. Our team has identified a likely cause and is actively working on a fix. Once confirmed, we'll prepare a release and submit it to the browser stores. We'll post updates here as they become available.
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identified Apr 13, 2026, 03:35 PM UTC
The issue has been identified and our engineering team is actively working through final validation. Additional updates will be shared as more information becomes available.
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identified Apr 14, 2026, 05:14 PM UTC
A hotfix has been implemented and is under validation. After validation, we plan to release the update via the browser stores and begin a broader rollout. Further updates will follow.
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identified Apr 14, 2026, 08:12 PM UTC
The fix has been validated and submitted to the browser extension store for review. We are continuing additional testing during the review process and will share further updates as available.
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monitoring Apr 15, 2026, 02:57 PM UTC
Our engineers have corrected the issue and we are confirming that the latest extension release has been approved. The fastest way to ensure you are running the latest version is to manually update your LastPass browser extension. We will continue monitoring the situation and provide a final update shortly.
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resolved Apr 27, 2026, 09:04 PM UTC
We have confirmed that the issue has been resolved. We will conduct an internal review of this issue to help prevent or minimize future recurrence.
Read the full incident report →
- Detected by Pingoru
- Apr 08, 2026, 08:10 AM UTC
- Resolved
- Apr 08, 2026, 10:39 AM UTC
- Duration
- 2h 28m
Affected: LastPass - AustraliaLastPass - United StatesLastPass - Europe
Timeline · 2 updates
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identified Apr 08, 2026, 08:10 AM UTC
Our engineers have identified an issue where a subset of Business Chrome Extension users are being logged out frequently when the extension setting "Logout on browser close" is turned on via policy. A fix has been identified to mitigate the issue and we are actively working to implement this fix. We will provide another update shortly.
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resolved Apr 08, 2026, 10:39 AM UTC
We have confirmed that the issue has been resolved with the latest Chrome extension version 4.152.1. Affected users are advised to upgrade to this version to ensure proper functionality. We will conduct an internal investigation of this issue to help prevent or minimize future recurrence.
Read the full incident report →
- Detected by Pingoru
- Mar 31, 2026, 03:30 PM UTC
- Resolved
- Apr 06, 2026, 07:04 PM UTC
- Duration
- 6d 3h
Affected: Microsoft EntraOktaEUGoogle WorkspaceUSPing OneOtherPing FederateOneLoginADFS
Timeline · 8 updates
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investigating Mar 31, 2026, 03:30 PM UTC
We are actively investigating reports that some LastPass customers may be experiencing intermittent login issues. Our engineers are working to identify the issue and will provide another update shortly.
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identified Mar 31, 2026, 03:58 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. In the meantime impacted users should ensure they are running the latest version of the browser extension, and try using a different browser if issues persist. We will provide another update shortly.
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monitoring Mar 31, 2026, 05:19 PM UTC
A fix has been implemented to mitigate the issue. We are now monitoring the system to ensure continued stability.
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monitoring Mar 31, 2026, 06:38 PM UTC
We are continuing to monitor for any other issues.
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monitoring Mar 31, 2026, 09:06 PM UTC
We are continuing to monitor for any further issues.
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monitoring Apr 01, 2026, 12:25 AM UTC
We are continuing to monitor for any further issues.
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monitoring Apr 01, 2026, 05:16 PM UTC
We are continuing to monitor for any further issues.
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resolved Apr 06, 2026, 07:04 PM UTC
We have confirmed that the issue has been resolved. We will conduct an internal review of this issue to help prevent or minimize future recurrence.
Read the full incident report →
- Detected by Pingoru
- Mar 25, 2026, 01:15 PM UTC
- Resolved
- Mar 26, 2026, 01:26 PM UTC
- Duration
- 1d
Affected: LastPass - AustraliaMicrosoft EntraSIEM Azure SentinelMFAiOS AuthenticatorLastPass - United StatesOktaSIEM SplunkEUAndroid AuthenticatorLastPass - EuropeGoogle WorkspacePSAUSiOS Password ManagerAdmin ConsolePing OneSSOOtherAndroid Password ManagerPing FederateCommerce SystemOneLoginDark Web MonitoringADFSLastPass Marketing WebsiteLastPass Support SiteVault
Timeline · 4 updates
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investigating Mar 25, 2026, 01:15 PM UTC
We are investigating reports that some LastPass customers are experiencing login issues. Our engineering team is working to identify the cause and will provide an update soon.
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investigating Mar 25, 2026, 01:49 PM UTC
We are continuing to investigate this issue.
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monitoring Mar 25, 2026, 03:00 PM UTC
We have deployed a fix to production and are continuing to monitor the issue.
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resolved Mar 26, 2026, 01:26 PM UTC
We have confirmed that the issue has been resolved. We will conduct an internal review of this issue to help prevent or minimize future recurrence.
Read the full incident report →
- Detected by Pingoru
- Mar 25, 2026, 11:27 AM UTC
- Resolved
- Mar 25, 2026, 12:11 PM UTC
- Duration
- 44m
Affected: LastPass - AustraliaMicrosoft EntraSIEM Azure SentinelMFAiOS AuthenticatorLastPass - United StatesOktaSIEM SplunkEUAndroid AuthenticatorLastPass - EuropeGoogle WorkspacePSAUSiOS Password ManagerAdmin ConsolePing OneSSOOtherAndroid Password ManagerPing FederateCommerce SystemOneLoginDark Web MonitoringADFSLastPass Marketing WebsiteLastPass Support SiteVault
Timeline · 4 updates
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investigating Mar 25, 2026, 11:27 AM UTC
We are actively investigating reports that some LastPass customers may be experiencing login issues and access to the vault and Admin console. Our engineers are working to identify the issue and will provide another update shortly.
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investigating Mar 25, 2026, 11:48 AM UTC
We are continuing to investigate this issue.
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resolved Mar 25, 2026, 12:11 PM UTC
We have confirmed that the issue has been resolved. We will conduct an internal review of this issue to help prevent or minimize future recurrence.
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postmortem Apr 01, 2026, 09:37 PM UTC
On March 17, 2026, we released version 4.151.5 of the LastPass browser extension to Microsoft Edge which caused login issues. Please visit this link to review the root cause analysis \(RCA\): [March 25th, 2026 Incident RCA](https://support.lastpass.com/s/document-item?bundleId=lastpass&topicId=LastPass/rca_lastpass_users_not_able_to_log_in.html&_LANG=enus)
Read the full incident report →
- Detected by Pingoru
- Mar 24, 2026, 01:00 PM UTC
- Resolved
- Mar 24, 2026, 01:19 PM UTC
- Duration
- 19m
Affected: MFAEUUSOtherLastPass Support SiteVault
Timeline · 2 updates
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investigating Mar 24, 2026, 01:00 PM UTC
We are actively investigating reports that customers may be experiencing issues . Our engineers are working to resolve the issue and will provide another update shortly.
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resolved Mar 24, 2026, 01:19 PM UTC
We have confirmed that the issue has been resolved. We will conduct an internal review of this issue to help prevent or minimize future recurrence.
Read the full incident report →
- Detected by Pingoru
- Feb 17, 2026, 09:09 PM UTC
- Resolved
- Feb 18, 2026, 02:29 PM UTC
- Duration
- 17h 20m
Affected: LastPass - AustraliaLastPass - United StatesOther
Timeline · 4 updates
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investigating Feb 17, 2026, 09:09 PM UTC
We are aware of an issue where some customers are not receiving login verification emails required for verification. As a result, impacted users may be unable to complete the login process. If you are affected, please contact Support using the Request Help Logging in button from this article: https://support.lastpass.com/s/document-item?language=en_US&bundleId=lastpass&topicId=LastPass/having-trouble-logging-in-faq.html&_LANG=enus for assistance, and our team will help verify your identity and restore access. We will provide updates as the team continues the investigation.
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investigating Feb 17, 2026, 10:22 PM UTC
We are continuing to investigate this issue.
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investigating Feb 18, 2026, 03:21 AM UTC
We are continuing to investigate this issue.
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resolved Feb 18, 2026, 02:29 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 03, 2026, 04:01 PM UTC
- Resolved
- Feb 03, 2026, 05:49 PM UTC
- Duration
- 1h 47m
Affected: Vault
Timeline · 3 updates
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investigating Feb 03, 2026, 04:01 PM UTC
We are actively investigating reports that some LastPass users may be experiencing issues launching saved sites from their vault. Access to Vaults is not affected. Engineers continue to troubleshoot the situation and we will update once resolved.
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monitoring Feb 03, 2026, 04:24 PM UTC
Our engineering team has identified the underlying issue and completed a rollback, which has mitigated the issue. Affected users may need to log out and log back in to resolve the issue. We will provide an additional update shortly.
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resolved Feb 03, 2026, 05:49 PM UTC
We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. Affected users may need to log out and log back in. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Read the full incident report →
- Detected by Pingoru
- Oct 29, 2025, 04:23 PM UTC
- Resolved
- Oct 30, 2025, 12:04 AM UTC
- Duration
- 7h 40m
Affected: LastPass Marketing Website
Timeline · 5 updates
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investigating Oct 29, 2025, 04:23 PM UTC
We’re currently experiencing service degradation on LastPass's marketing site due to an issue with our external cloud provider. Our team is actively working to resolve the issue and minimize the impact.
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identified Oct 29, 2025, 05:44 PM UTC
Our third party cloud provider has identified the issue and are now actively working towards a resolution. We will provide another update shortly.
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identified Oct 29, 2025, 08:01 PM UTC
LastPass engineers continue to work with the cloud provider to resolve the issue.
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monitoring Oct 29, 2025, 09:34 PM UTC
Our third-party provider has applied fixes that are gradually resolving the issue. While many users are seeing improvements, some connectivity issues remain. We are actively monitoring the situation.
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resolved Oct 30, 2025, 12:04 AM UTC
Systems are operational and the incident is resolved
Read the full incident report →
- Detected by Pingoru
- Oct 21, 2025, 09:12 AM UTC
- Resolved
- Oct 21, 2025, 09:42 AM UTC
- Duration
- 30m
Affected: Vault
Timeline · 3 updates
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investigating Oct 21, 2025, 09:12 AM UTC
We’re currently experiencing system degradation. LastPass Vaults may take longer to load. Our team is actively working to resolve the problem and minimize impact.
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investigating Oct 21, 2025, 09:19 AM UTC
We’re currently investigating an issue that may prevent some users from logging in. Our team is working to restore full access as quickly as possible.
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resolved Oct 21, 2025, 09:42 AM UTC
Service degradation issue has been resolved. Vault access and login functionality, including for federated users, are now fully operational.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 09:57 AM UTC
- Resolved
- Oct 20, 2025, 01:25 PM UTC
- Duration
- 3h 28m
Affected: LastPass - AustraliaMicrosoft EntraSIEM Azure SentinelMFAiOS AuthenticatorLastPass - United StatesOktaSIEM SplunkEUAndroid AuthenticatorLastPass - EuropeGoogle WorkspacePSAUSiOS Password ManagerAdmin ConsolePing OneSSOOtherAndroid Password ManagerPing FederateCommerce SystemOneLoginDark Web MonitoringADFSLastPass Marketing WebsiteLastPass Support SiteVault
Timeline · 5 updates
Read the full incident report →
- Detected by Pingoru
- Oct 15, 2025, 01:20 PM UTC
- Resolved
- Oct 15, 2025, 01:52 PM UTC
- Duration
- 31m
Affected: LastPass - AustraliaLastPass - United StatesLastPass - Europe
Timeline · 3 updates
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identified Oct 15, 2025, 01:20 PM UTC
We are currently experiencing an issue that is preventing users from downloading invoices. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible.
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identified Oct 15, 2025, 01:21 PM UTC
We are continuing to work on a fix for this issue.
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resolved Oct 15, 2025, 01:52 PM UTC
We have confirmed that the issue has been resolved. We will conduct an internal review of this issue to help prevent or minimize future recurrence.
Read the full incident report →
- Detected by Pingoru
- Oct 08, 2025, 01:24 PM UTC
- Resolved
- Oct 08, 2025, 01:41 PM UTC
- Duration
- 16m
Affected: Admin Console
Timeline · 3 updates
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identified Oct 08, 2025, 01:24 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
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monitoring Oct 08, 2025, 01:29 PM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
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resolved Oct 08, 2025, 01:41 PM UTC
We have confirmed that the issue has been resolved. We will conduct an internal review of this issue to help prevent or minimize future recurrence.
Read the full incident report →
- Detected by Pingoru
- Oct 01, 2025, 12:02 PM UTC
- Resolved
- Oct 01, 2025, 07:13 PM UTC
- Duration
- 7h 11m
Timeline · 11 updates
Read the full incident report →
Notice September 25, 2025 - Detected by Pingoru
- Sep 25, 2025, 09:30 AM UTC
- Resolved
- Sep 25, 2025, 10:30 AM UTC
- Duration
- 1h
Timeline · 1 update
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resolved Sep 25, 2025, 10:38 AM UTC
Between 08:59 and 10:17 UTC today, we experienced an issue that temporarily prevented users from logging in. The problem was identified and mitigated, and normal login functionality has been fully restored. We sincerely apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue.
Read the full incident report →
- Detected by Pingoru
- Aug 29, 2025, 09:16 PM UTC
- Resolved
- Sep 05, 2025, 03:00 PM UTC
- Duration
- 6d 17h
Affected: OtherVault
Timeline · 6 updates
Read the full incident report →
- Detected by Pingoru
- Jun 11, 2025, 02:22 PM UTC
- Resolved
- Jun 11, 2025, 02:50 PM UTC
- Duration
- 27m
Affected: Microsoft EntraOktaGoogle Workspace
Timeline · 4 updates
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investigating Jun 11, 2025, 02:22 PM UTC
We are actively investigating reports that some LastPass customers may be experiencing issues activating federated users. Our engineers are working to identify the issue and will provide another update shortly.
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identified Jun 11, 2025, 02:36 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
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monitoring Jun 11, 2025, 02:43 PM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.
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resolved Jun 11, 2025, 02:50 PM UTC
We have confirmed that the issue has been resolved. There was an error during an upgrade to an internal library that inadvertently impacted the federated user activation flow. We will conduct an internal review of this issue to help prevent or minimize future recurrence.
Read the full incident report →
- Detected by Pingoru
- May 16, 2025, 03:31 PM UTC
- Resolved
- May 16, 2025, 05:39 PM UTC
- Duration
- 2h 8m
Affected: Commerce System
Timeline · 4 updates
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identified May 16, 2025, 03:31 PM UTC
We identified an issue with our billing system displaying the incorrect information for some accounts, however, this has not affected the vault integrity and we are currently working to resolve it. We will send out an update once this has been resolved
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identified May 16, 2025, 04:14 PM UTC
The issue has been identified, and we are currently applying the fix to the affected users. We will provide another update shortly.
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monitoring May 16, 2025, 04:55 PM UTC
Our engineers have corrected the issue for the affected users, and we have confirmed that all services are functional. We will continue to monitor the situation and will provide a final update shortly.
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resolved May 16, 2025, 05:39 PM UTC
Today, a database query was executed that was intended to update billing information for a small subset of companies. Unfortunately, the query contained a logic error which inadvertently added incorrect billing information across a large portion of our customer base. This change had no effect on the core LastPass experience, functionality, or billing for our customers. We have since removed the incorrect billing information for all affected customers and will closely monitor the situation to ensure there is no recurrence. LastPass sincerely apologizes for any inconvenience this issue may have caused. We are closely examining our existing process for these types of requests and will be publishing the results of our root cause analysis when it is complete.
Read the full incident report →
- Detected by Pingoru
- May 02, 2025, 09:38 AM UTC
- Resolved
- May 02, 2025, 10:27 AM UTC
- Duration
- 48m
Affected: Commerce System
Timeline · 3 updates
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investigating May 02, 2025, 09:38 AM UTC
We have detected an issue affecting the ability for new customers to purchase our Premium and Families subscriptions. Existing customers are not affected. Our engineers are working to resolve the issue and will provide another update shortly.
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investigating May 02, 2025, 10:26 AM UTC
We are continuing to investigate this issue.
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resolved May 02, 2025, 10:27 AM UTC
We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Read the full incident report →
- Detected by Pingoru
- Apr 16, 2025, 10:10 AM UTC
- Resolved
- Apr 16, 2025, 12:36 PM UTC
- Duration
- 2h 25m
Affected: Microsoft EntraOktaGoogle WorkspacePing OnePing FederateOneLoginADFS
Timeline · 3 updates
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investigating Apr 16, 2025, 10:10 AM UTC
We are actively investigating reports that some activation links for enterprise trial accounts may not be working as expected. Affected users are unable to complete account setup via the emailed link. This issue is limited to enterprise trial customers. Our engineers are working to resolve the issue and will provide another update shortly.
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identified Apr 16, 2025, 12:07 PM UTC
Our engineers believe to have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
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resolved Apr 16, 2025, 12:36 PM UTC
We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Read the full incident report →
- Detected by Pingoru
- Apr 03, 2025, 04:47 PM UTC
- Resolved
- Apr 03, 2025, 06:00 PM UTC
- Duration
- 1h 13m
Affected: LastPass - AustraliaLastPass - United StatesLastPass - Europe
Timeline · 3 updates
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investigating Apr 03, 2025, 04:47 PM UTC
We are actively investigating reports that multiple LastPass Services are unavailable, our engineers are working to resolve the issue and will provide another update shortly.
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monitoring Apr 03, 2025, 05:09 PM UTC
Our engineers identified a server configuration change that was deployed recently, causing frontend applications to stop working. The change was rolled back, and applications are now working normally. We will continue to monitor the situation and will provide a final update shortly.
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resolved Apr 03, 2025, 06:00 PM UTC
A server configuration change was deployed recently that caused frontend applications to stop working. The change was rolled back, and applications are now working normally. We have confirmed that the issue has been resolved, and all systems are 100% operational at this time.
Read the full incident report →
- Detected by Pingoru
- Apr 01, 2025, 11:32 AM UTC
- Resolved
- Apr 01, 2025, 02:05 PM UTC
- Duration
- 2h 33m
Affected: LastPass - AustraliaLastPass - United StatesLastPass - Europe
Timeline · 4 updates
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investigating Apr 01, 2025, 11:32 AM UTC
We are actively investigating reports that when attempting to download software (such as the LastPass extension) directly from the LastPass website, customers are experiencing performance delays which is causing the web page to load slowly. All other services remain unaffected.
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identified Apr 01, 2025, 01:04 PM UTC
Our engineers believe to have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
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monitoring Apr 01, 2025, 01:22 PM UTC
Our engineers have identified an issue with the Redis caching layer which was causing performance delays when attempting to load the download website. This issue has been resolved, and we are seeing page load times return to normal. We will continue to actively monitor the resolution and will provide another update shortly.
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resolved Apr 01, 2025, 02:05 PM UTC
We have confirmed that the issue has been resolved completely, and all systems are 100% operational at this time. Our engineers identified an issue with the caching layer data base which was causing performance delays when attempting to load the download website, this has been corrected, and load times are now normal.
Read the full incident report →
- Detected by Pingoru
- Mar 31, 2025, 05:36 PM UTC
- Resolved
- Mar 31, 2025, 07:19 PM UTC
- Duration
- 1h 42m
Affected: LastPass Support Site
Timeline · 5 updates
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investigating Mar 31, 2025, 05:36 PM UTC
We are actively investigating reports that LastPass customers may be experiencing issues accessing help articles from our Support Site. Users should still have access to sign in and create support tickets. Our engineers are working to identify the issue and will provide another update shortly.
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investigating Mar 31, 2025, 06:10 PM UTC
We are continuing to investigate this issue.
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identified Mar 31, 2025, 06:54 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
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monitoring Mar 31, 2025, 06:59 PM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
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resolved Mar 31, 2025, 07:19 PM UTC
We have confirmed that the issue has been resolved. An image file referring to a bad path caused all help articles to become unavailable due to bad path construction on all articles. Teams working with the vendor were able to fix the bad reference and republish, fixing the issue. We will be working to implement a permanent solution to address this issue going forward including quality assurance checks within our deployment pipeline and implementation of new publishing guidelines.
Read the full incident report →
- Detected by Pingoru
- Mar 24, 2025, 02:11 PM UTC
- Resolved
- Mar 24, 2025, 03:10 PM UTC
- Duration
- 59m
Affected: LastPass - AustraliaLastPass - United StatesLastPass - Europe
Timeline · 2 updates
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monitoring Mar 24, 2025, 02:11 PM UTC
We have detected an issue in our Commerce platform that prevented customers from saving new payment methods and making payments. Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
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resolved Mar 24, 2025, 03:10 PM UTC
We confirm that the issue is resolved and all systems are 100% operational. As always, we will conduct an internal review of this issue to help prevent / minimize future recurrence.
Read the full incident report →
- Detected by Pingoru
- Mar 19, 2025, 11:48 AM UTC
- Resolved
- Mar 19, 2025, 01:32 PM UTC
- Duration
- 1h 44m
Affected: Other
Timeline · 4 updates
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investigating Mar 19, 2025, 11:48 AM UTC
We are actively investigating reports that email login verifications are not reaching customers. Our engineers are working to resolve the issue and will provide another update shortly.
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identified Mar 19, 2025, 12:10 PM UTC
Our engineers believe we have identified the issue as a recent production deployment that caused some servers to lose host name resolution resulting in some product related emails not being sent out. We are now actively working towards a resolution. We will provide another update shortly
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monitoring Mar 19, 2025, 12:34 PM UTC
Our engineers have removed the problematic deployment package and error rates related to product emails are returning to normal. We are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.
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resolved Mar 19, 2025, 01:32 PM UTC
A recent production deployment caused some servers to lose host name resolution resulting in some product related emails not being sent out. This has been rolled back, and we have confirmed that the issue has been resolved completely, and all systems are 100% operational at this time.
Read the full incident report →
