LastPass experienced a minor incident on March 19, 2025 affecting Other, lasting 1h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 19, 2025, 11:48 AM UTC
We are actively investigating reports that email login verifications are not reaching customers. Our engineers are working to resolve the issue and will provide another update shortly.
- identified Mar 19, 2025, 12:10 PM UTC
Our engineers believe we have identified the issue as a recent production deployment that caused some servers to lose host name resolution resulting in some product related emails not being sent out. We are now actively working towards a resolution. We will provide another update shortly
- monitoring Mar 19, 2025, 12:34 PM UTC
Our engineers have removed the problematic deployment package and error rates related to product emails are returning to normal. We are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.
- resolved Mar 19, 2025, 01:32 PM UTC
A recent production deployment caused some servers to lose host name resolution resulting in some product related emails not being sent out. This has been rolled back, and we have confirmed that the issue has been resolved completely, and all systems are 100% operational at this time.