LastPass incident

LastPass - Activation link of provisioned users is wrong

Notice Resolved View vendor source →

LastPass experienced a notice incident on April 16, 2025 affecting Microsoft Entra and Okta and 1 more component, lasting 2h 25m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2025, 10:10 AM UTC
Resolved
Apr 16, 2025, 12:36 PM UTC
Duration
2h 25m
Detected by Pingoru
Apr 16, 2025, 10:10 AM UTC

Affected components

Microsoft EntraOktaGoogle WorkspacePing OnePing FederateOneLoginADFS

Update timeline

  1. investigating Apr 16, 2025, 10:10 AM UTC

    We are actively investigating reports that some activation links for enterprise trial accounts may not be working as expected. Affected users are unable to complete account setup via the emailed link. This issue is limited to enterprise trial customers. Our engineers are working to resolve the issue and will provide another update shortly.

  2. identified Apr 16, 2025, 12:07 PM UTC

    Our engineers believe to have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

  3. resolved Apr 16, 2025, 12:36 PM UTC

    We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.