LastPass incident

LastPass - Issue with Premium and Families Subscription Purchases

Notice Resolved View vendor source →

LastPass experienced a notice incident on May 2, 2025 affecting Commerce System, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
May 02, 2025, 09:38 AM UTC
Resolved
May 02, 2025, 10:27 AM UTC
Duration
48m
Detected by Pingoru
May 02, 2025, 09:38 AM UTC

Affected components

Commerce System

Update timeline

  1. investigating May 02, 2025, 09:38 AM UTC

    We have detected an issue affecting the ability for new customers to purchase our Premium and Families subscriptions. Existing customers are not affected. Our engineers are working to resolve the issue and will provide another update shortly.

  2. investigating May 02, 2025, 10:26 AM UTC

    We are continuing to investigate this issue.

  3. resolved May 02, 2025, 10:27 AM UTC

    We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.