LastPass Outage History

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LastPass had 42 outages in the last 2 years totaling 200h 21m of downtime — averaging 1.7 incidents per month.

There were 42 LastPass outages since May 21, 2024 totaling 200h 21m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.lastpass.com

Minor March 10, 2025

LastPass - iOS Payments Encountering Processing Errors

Detected by Pingoru
Mar 10, 2025, 04:14 PM UTC
Resolved
Mar 10, 2025, 05:17 PM UTC
Duration
1h 2m
Affected: Commerce System
Timeline · 3 updates
  1. identified Mar 10, 2025, 04:14 PM UTC

    We have encountered delays with our iOS payments and have identified the issue. We are now actively working towards a resolution. We will provide another update shortly.

  2. monitoring Mar 10, 2025, 04:53 PM UTC

    Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

  3. resolved Mar 10, 2025, 05:17 PM UTC

    We have confirmed that the issue has been resolved. We will conduct an internal review of this issue to help prevent or minimize future recurrence.

Read the full incident report →

Notice January 16, 2025

LastPass - Account Provisioning Delays

Detected by Pingoru
Jan 16, 2025, 03:32 PM UTC
Resolved
Jan 16, 2025, 06:13 PM UTC
Duration
2h 40m
Affected: Commerce System
Timeline · 2 updates
  1. monitoring Jan 16, 2025, 03:32 PM UTC

    Our engineers identified an issue causing delays in account provisioning after payment acceptance. A fix has been deployed to resolve the issue. We are actively monitoring and will provide another update once the resolution is complete.

  2. resolved Jan 16, 2025, 06:13 PM UTC

    We have confirmed that the issue has been resolved. To help prevent or minimize future occurrences, we will conduct an internal review. All customers who experienced issues with their purchases not being fully reflected should now see the problem resolved.

Read the full incident report →

Minor December 11, 2024

Unable to Access LastPass

Detected by Pingoru
Dec 11, 2024, 03:58 PM UTC
Resolved
Dec 11, 2024, 04:52 PM UTC
Duration
53m
Affected: LastPass - AustraliaLastPass - United StatesLastPass - Europe
Timeline · 3 updates
  1. investigating Dec 11, 2024, 03:58 PM UTC

    We are actively investigating reports that access to LastPass is intermittently working Our engineers are working to resolve the issue and will provide another update shortly.

  2. resolved Dec 11, 2024, 04:52 PM UTC

    We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.

  3. postmortem Dec 20, 2024, 04:15 PM UTC

    Summary On December 11, 2024, an infrastructure change caused an unexpected load in our core database impacting our customers' ability to login. ‌ Date Issue Start Time \(UTC\): 12/11/2024 4:46 PM \(UTC\) Issue End Time \(UTC\): 12/11/2024 4:55 PM \(UTC\) ‌ Products Impacted All LastPass Products. ‌ Root-Cause Following a recent database upgrade, a snapshot caused an unanticipated increase in system load. The increased load resulted in a cascading impact on the database replication task, causing an interruption of service. As a result, the backend services were not able to respond to any request. This resulted in the system being unavailable for a period of 9 minutes. ‌ Future Preventative Measures We are committed to enhancing our monitoring process to promptly identify potential issues and address them quickly if needed. Additionally, we are refining our procedures to prevent maintenance tasks from causing unnecessary system load during standard work hours. ‌ Related issues N/A

Read the full incident report →

Major November 21, 2024

LastPass Login Issues

Detected by Pingoru
Nov 21, 2024, 01:47 AM UTC
Resolved
Nov 21, 2024, 04:27 AM UTC
Duration
2h 39m
Affected: EUUS
Timeline · 4 updates
  1. monitoring Nov 21, 2024, 01:47 AM UTC

    Earlier today we implemented security measures that caused login issues for some users. We believe the issue has now been resolved, and we are actively monitoring our systems to ensure full operational stability. If you are still experiencing login issues we recommend temporarily switching to another browser. If the problem persists, please reach out to our Support team for further assistance. Thank you for your patience and understanding. We will continue to keep you updated if necessary.

  2. monitoring Nov 21, 2024, 01:52 AM UTC

    Earlier today we implemented security measures that caused login issues for some users. We believe the issue has now been resolved, and we are actively monitoring our systems to ensure full operational stability. If you are still experiencing login issues we recommend temporarily switching to another browser. If the problem persists, please reach out to our Support team for further assistance. Thank you for your patience and understanding. We will continue to keep you updated if necessary.

  3. resolved Nov 21, 2024, 04:27 AM UTC

    We have confirmed that the issue has been resolved. We will conduct an internal review of this issue to help prevent or minimize future recurrence and will publish our root cause analysis on this status page once this review has completed. Thank you for your patience and understanding during this process. If you encounter any further issues, please don’t hesitate to contact our support team.

  4. postmortem Nov 25, 2024, 04:40 PM UTC

    **Summary** Access to the product was temporarily impacted for a limited subset of users, primarily those using certain web browsers. This was unintentionally triggered during the implementation of new security measures to protect our customers from emerging threats. The matter has been addressed, and we are not anticipating any further disruptions. **Date** * Issue Start Time \(ET\): 11/21/2024 15:17 * Issue End Time \(ET\): 11/21/2024 16:45 **Products Impacted** * LastPass **Root-Cause** * Implementation of a bot mitigation measure that targeted to block a newly detected botnet. **Future Preventative Measures**` ` * Improve the assessment and validation of planned mitigation measures to reduce the potential impact to customers.

Read the full incident report →

Major November 20, 2024

LastPass Support - Third Party Phone System Outage

Detected by Pingoru
Nov 20, 2024, 01:54 PM UTC
Resolved
Nov 20, 2024, 02:58 PM UTC
Duration
1h 4m
Affected: LastPass Support Site
Timeline · 3 updates
  1. investigating Nov 20, 2024, 01:54 PM UTC

    Our Support phone line is temporarily unavailable due to a service malfunction with our third-party provider. The provider is actively working to resolve the issue. In the meantime, if you need assistance, please log in to our Support Site and create a case. Our Support team is ready to address your requests immediately. Thank you for your patience and understanding.

  2. monitoring Nov 20, 2024, 02:25 PM UTC

    The provider has corrected the issue and they have confirmed that all services are functional. We will continue monitoring the situation and provide a final update shortly.

  3. resolved Nov 20, 2024, 02:58 PM UTC

    We have confirmed that the issue has been resolved.

Read the full incident report →

Minor November 18, 2024

LastPass - Investigating reports of empty vaults

Detected by Pingoru
Nov 18, 2024, 04:52 PM UTC
Resolved
Nov 18, 2024, 07:00 PM UTC
Duration
2h 7m
Affected: Vault
Timeline · 6 updates
  1. investigating Nov 18, 2024, 04:52 PM UTC

    We are actively investigating reports that some LastPass customers may be experiencing empty vaults upon login. Be assured that data has not been lost from vaults. Customer Care is able to address the issue so users regain visibility to their data. Our engineers are working to identify the root cause of this issue and will provide another update shortly.

  2. identified Nov 18, 2024, 05:11 PM UTC

    Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

  3. monitoring Nov 18, 2024, 05:14 PM UTC

    Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

  4. monitoring Nov 18, 2024, 05:50 PM UTC

    Our engineers have resolved the issue and are currently verifying that all services are fully operational. We will continue to monitor the situation and provide a final update soon. If you are experiencing what appears to be an empty vault upon login: 1. Log out of your LastPass account from your LastPass extension or web Vault (lastpass.com). 2. Log back in to your LastPass account using your LastPass browser extension or web Vault (lastpass.com) 3. Your Vault data should appear again.

  5. monitoring Nov 18, 2024, 06:26 PM UTC

    Our engineers have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly. If you are experiencing what appears to be an empty vault upon login: 1. Log out of your LastPass account from your LastPass extension or web Vault (lastpass.com). 2. Log back in to your LastPass account using your LastPass browser extension or web Vault (lastpass.com) 3. Your Vault data should appear again.

  6. resolved Nov 18, 2024, 07:00 PM UTC

    We have confirmed that the issue has been resolved. We will conduct an internal review of this issue to help prevent or minimize future recurrence. Thank you for your patience and understanding during this process. If you encounter any further issues, please don’t hesitate to reach out to our support team.

Read the full incident report →

Major October 25, 2024

Federated Login - Newly invited users experiencing login issues

Detected by Pingoru
Oct 25, 2024, 05:26 PM UTC
Resolved
Oct 25, 2024, 06:45 PM UTC
Duration
1h 18m
Affected: Microsoft EntraOktaGoogle WorkspacePing OnePing FederateOneLoginADFS
Timeline · 4 updates
  1. investigating Oct 25, 2024, 05:26 PM UTC

    We are actively investigating reports that some LastPass customers may be experiencing trouble signing in if they are using federated login and are newly invited users. Our engineers are working to identify the issue and will provide another update shortly.

  2. identified Oct 25, 2024, 05:31 PM UTC

    Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

  3. monitoring Oct 25, 2024, 05:48 PM UTC

    Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

  4. resolved Oct 25, 2024, 06:45 PM UTC

    We have confirmed that the issue has been resolved. We will conduct an internal review of this issue to help prevent or minimize future recurrence.

Read the full incident report →

Minor September 25, 2024

Dark Web Monitoring - Possible Latency

Detected by Pingoru
Sep 25, 2024, 12:44 PM UTC
Resolved
Sep 25, 2024, 02:02 PM UTC
Duration
1h 18m
Affected: Dark Web Monitoring
Timeline · 3 updates
  1. identified Sep 25, 2024, 12:44 PM UTC

    Our engineers have identified an issue as being caused by an ongoing incident with one of our third-party service providers who are actively working towards a resolution. We will provide another update as soon as they become available.

  2. monitoring Sep 25, 2024, 01:33 PM UTC

    Our third-party service provider has corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update.

  3. resolved Sep 25, 2024, 02:02 PM UTC

    We have confirmed that the issue has been resolved.

Read the full incident report →

Notice September 20, 2024

Dark Web Monitoring - Intermittent Connectivity Issues

Detected by Pingoru
Sep 20, 2024, 02:22 PM UTC
Resolved
Sep 20, 2024, 02:22 PM UTC
Duration
—
Affected: Dark Web Monitoring
Timeline · 1 update
  1. resolved Sep 20, 2024, 02:22 PM UTC

    Our monitoring indicated connectivity issues with our Dark Web Monitoring functionality. After review we have confirmed that the issue has been resolved. We will conduct an internal review of this issue to help prevent or minimize future recurrence.

Read the full incident report →

Minor August 29, 2024

LastPass Support Site - Issues Searching Articles

Detected by Pingoru
Aug 29, 2024, 05:57 PM UTC
Resolved
Aug 29, 2024, 08:08 PM UTC
Duration
2h 10m
Affected: LastPass Support Site
Timeline · 4 updates
  1. identified Aug 29, 2024, 05:57 PM UTC

    Our engineers have identified the issue and are now actively working with our third-party vendor towards a resolution. We will provide another update shortly.

  2. identified Aug 29, 2024, 06:07 PM UTC

    The search functionality appears to be operating as expected now. Our team is actively monitoring the situation and will provide a final confirmation once we’ve completed a thorough review to ensure everything is fully resolved.

  3. monitoring Aug 29, 2024, 07:07 PM UTC

    We have successfully implemented a fix for the recent issues affecting our support site. The site is now operational. Our team is actively monitoring the situation to ensure stability and performance. We will provide a final update once we are confident that everything is running smoothly. We apologize for the inconvenience and thank you for your patience and understanding.

  4. resolved Aug 29, 2024, 08:08 PM UTC

    We are pleased to confirm that the support site is now fully operational. All articles and search functionality are working as expected. Our team has thoroughly reviewed the site to ensure stability and performance. Thank you for your patience during this period. If you encounter any further issues or have any questions, please do not hesitate to reach out.

Read the full incident report →

Notice July 30, 2024

Website performance degradation

Detected by Pingoru
Jul 30, 2024, 03:13 PM UTC
Resolved
Jul 30, 2024, 03:13 PM UTC
Duration
—
Affected: LastPass Marketing Website
Timeline · 1 update
  1. resolved Jul 30, 2024, 03:13 PM UTC

    Users may have experienced issues accessing www.lastpass.com and blog.lastpass.com during an approximately 15 minute window due to a global networking issue not specific to LastPass. Access to Vaults is not affected. Global networking issues with a cloud provider has been resolved. Engineers will continue to monitor the situation.

Read the full incident report →

Minor June 5, 2024

LastPass - iOS Password Manager 6.10.0 experiencing slowdown in performance

Detected by Pingoru
Jun 05, 2024, 09:12 AM UTC
Resolved
Jun 05, 2024, 02:29 PM UTC
Duration
5h 16m
Affected: iOS Password Manager
Timeline · 5 updates
  1. investigating Jun 05, 2024, 09:12 AM UTC

    We are actively investigating reports that some LastPass customers may be experiencing a slowdown in performance with iOS Password Manager 6.10.0. Our engineers are working to identify the issue and will provide another update shortly.

  2. investigating Jun 05, 2024, 11:42 AM UTC

    We have submitted a new iOS Password Manager 6.10.1 version which intends to fix the issue. This version is currently pending approval from Apple in App Store.

  3. identified Jun 05, 2024, 12:55 PM UTC

    Our engineers believe they have identified the issue causing problems with version 6.10.0 of the LastPass Password Manager. Version 6.10.1 intends to fix the issue and will be available shortly in the App Store.

  4. monitoring Jun 05, 2024, 02:10 PM UTC

    Our engineers have corrected the issue and we are confirming that all services are functional. Our new iOS Password Manager 6.10.1 version has been released to all users. Please visit the App Store to update immediately.

  5. resolved Jun 05, 2024, 02:29 PM UTC

    We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.

Read the full incident report →

Minor May 22, 2024

Unable to accept shared items via iOS and Android

Detected by Pingoru
May 22, 2024, 11:24 AM UTC
Resolved
May 22, 2024, 03:02 PM UTC
Duration
3h 38m
Affected: LastPass - AustraliaLastPass - United StatesLastPass - Europe
Timeline · 6 updates
  1. investigating May 22, 2024, 11:24 AM UTC

    We are actively investigating reports that customers may be experiencing issues with accepting shared items through iOS and Android. Our engineers are working to resolve the issue and will provide another update shortly.

  2. identified May 22, 2024, 01:12 PM UTC

    Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

  3. identified May 22, 2024, 01:47 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified May 22, 2024, 02:28 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring May 22, 2024, 02:50 PM UTC

    Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

  6. resolved May 22, 2024, 03:02 PM UTC

    We have confirmed that the issue has been resolved. We will conduct an internal review of this issue to help prevent or minimize future recurrence.

Read the full incident report →

Minor May 21, 2024

Unable to create new accounts

Detected by Pingoru
May 21, 2024, 12:03 PM UTC
Resolved
May 21, 2024, 12:18 PM UTC
Duration
15m
Affected: LastPass - AustraliaLastPass - United StatesLastPass - Europe
Timeline · 2 updates
  1. investigating May 21, 2024, 12:03 PM UTC

    We are actively investigating reports that customers may be experiencing issues when creating new accounts Our engineers are working to resolve the issue and will provide another update shortly.

  2. resolved May 21, 2024, 12:18 PM UTC

    We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.

Read the full incident report →