Kore.ai incident

US Region - Artemis - Observing issues with analytics and dashboard loading

Resolved after 1 hour 34 minutes, affecting Insights, on October 23, 2026.

identified Oct 23, 2026, 05:35 PM UTC

Dear Users, We are observing issues with the loading of the analytics and dashboards of Artemis product in the US region. There is no known impact to any run-time. So the end-users of the deployed solutions are not impacted. We are working on remediating the issue on high priority. We appreciate your patience and understanding while we remediate this issue.

Started
Oct 23, 2026, 04:00 PM UTC
Resolved
Oct 23, 2026, 05:35 PM UTC
Duration
1h 34m
Detected by Pingoru
Oct 23, 2026, 04:00 PM UTC

Affected components

Insights

Update timeline

  1. identified Oct 23, 2026, 05:35 PM UTC

    Dear Users, We are observing issues with the loading of the analytics and dashboards of Artemis product in the US region. There is no known impact to any run-time. So the end-users of the deployed solutions are not impacted. We are working on remediating the issue on high priority. We appreciate your patience and understanding while we remediate this issue.

  2. resolved Oct 23, 2026, 05:39 PM UTC

    This incident has been resolved.

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