Kore.ai incident

Kore Japan Region - Kore Voice gateway service is experiencing a partial service disruption

Major Resolved View vendor source →

Kore.ai experienced a major incident on July 1, 2026 affecting Kore IVR, lasting 1h 11m. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2026, 03:14 AM UTC
Resolved
Jul 01, 2026, 04:26 AM UTC
Duration
1h 11m
Detected by Pingoru
Jul 01, 2026, 03:14 AM UTC

Affected components

Kore IVR

Update timeline

  1. investigating Jul 01, 2026, 03:14 AM UTC

    Kore Japan Region: The Kore Voice Gateway service is currently experiencing a partial disruption impacting both inbound and outbound calling capabilities. Our teams are actively investigating and working to restore full service as quickly as possible. We will continue to provide updates as more information becomes available.

  2. resolved Jul 01, 2026, 04:26 AM UTC

    The partial service disruption affecting inbound and outbound calling on the Kore Voice Gateway service in the Japan region has been resolved. Customer validations have confirmed that services are operating normally, and no further issues have been reported during the monitoring period. Our teams will continue to closely monitor the environment to ensure ongoing stability. We appreciate your patience and understanding while we worked to restore the service.