Kentik had 45 outages in the last 2 years totaling 210h 9m of downtime — averaging 1.8 incidents per month.
There were 45 Kentik outages since September 3, 2024 totaling 210h 9m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating an issue with our Customer Portal. Customers may have difficulties logging in and returning data.
This incident has been resolved.
We're investigating issues on a portion of ingest hosts.
We have identified the issue and are working to resolve it.
Flow ingest has returned to normal levels and we are continuing to monitor.
This incident has been resolved.
Queries may be extremely slow or unresponsive for < 20% of users. We are currently investigating this issue.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing an issue that is causing a delay in delivery for certain notifications across a subset of accounts. Our engineering team is actively investigating the root cause and working on a fix.
The service is returning to normal for the affected accounts. Our team is actively monitoring the system to ensure performance remains stable and notifications continue to go through without further delay.
After monitoring the system closely, we can confirm that notification delivery has fully stabilized. We have moved this issue to resolved, and all alerts are processing normally.
All Azure based synthetics global agents are down, there will be no results coming from those agents.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating reports of degraded performance across the Portal and API. Customers may experience slow page loads or intermittent API latency. Our team is actively triaging the issue, and we will provide another update as soon as we know more.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating this issue.
Enrichment services have been fully restored and are operating as expected. Continuous monitoring is in place to confirm stability and prevent recurrence.
This incident has been resolved.
We're investigating errors on the Universal Agents page in Portal.
We have identified the issue and are working on a fix. We will update when the fix has been deployed and verified.
The issue has been resolved in all affected environments.
We are currently investigating an issue with the US portal. Customers may experience slow or intermittent performance.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We experienced a brief impact to customer BGP sessions and inbound flow. Kentik Engineering is investigating, although most sessions have recovered.
This incident has been resolved.
We're experiencing an elevated level of errors in our universal agent infrastructure and are currently looking into the issue. This appears to be impacting agent management operations including adding and removing NMS devices.
We are now seeing significantly reduced error rates and systems are operational.
This incident has been resolved.
At approximately 01:00 UTC on February 27, 2026, a configuration change deployed to the Kentik NMS service operated beyond its intended scope. Our monitoring detected the issue and the deployment was halted. As a result, some customers may see gaps in historical NMS metrics data older than 90 days for a subset of devices. We are investigating recovery options and have implemented safeguards to prevent recurrence.
The issue has been identified and a fix is being deployed.
A fix has been deployed as of 1642 UTC, and we are continuing to monitor recovery.
This incident has been resolved.
We are currently investigating an issue with query performance that may impact some customers.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue with OTT Enrichment affecting a subset of customers.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Customers may observe missing or inaccurate data for devices added or modified within the last ~48 hours. We are actively investigating.
The issue has been identified and we are deploying a fix.
This issue is now resolved.
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating this issue.
We have identified the issue and are working on a fix. Synthetics test data at the onset of this incident has been queued and will be processed for customer use once the fix is implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
A component handling interface tracking and topology calculation is unstable. This prevents network maps and the device connections list from loading in the portal and may impact updates to flow tagging. We are actively investigating this issue.
A fix has been implemented. Network maps and flow tagging are working normally again.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We've spotted that something has gone wrong. We have identified an issue where auto-update queries can return less data than intended. We are working on a fix, and will provide an update soon.
We think the impact from the auto-update queries is over.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating an issue where a subset of customers may see degraded custom dimension enrichment.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
If your flow volumes fluctuate frequently and you are leveraging Kentik's dynamic sampling functionality, traffic ingested beginning approximately 06 Oct 2026 18:30 may report incorrect volumes.
This issue was fully resolved for traffic received as of approximately 08 Oct 2025 22:30 UTC.
We observed some BGP customer sessions flapping and a brief flow drop between 4:04 and 4:08 due to one of our upstream providers maintenance.