Kentik experienced a major incident on March 26, 2026 affecting Web Portal and NMS, lasting 2h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Web PortalNMS
Update timeline
- investigating Mar 26, 2026, 03:17 PM UTC
We're experiencing an elevated level of errors in our universal agent infrastructure and are currently looking into the issue. This appears to be impacting agent management operations including adding and removing NMS devices.
- monitoring Mar 26, 2026, 03:26 PM UTC
We are now seeing significantly reduced error rates and systems are operational.
- resolved Mar 26, 2026, 05:29 PM UTC
This incident has been resolved.