Kajabi incident

Checkout Templates Not Updating After Offer Duplication

Notice Resolved View vendor source →

Kajabi experienced a notice incident on September 2, 2026, lasting 3h 38m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2026, 07:48 PM UTC
Resolved
Sep 02, 2026, 11:26 PM UTC
Duration
3h 38m
Detected by Pingoru
Sep 02, 2026, 07:48 PM UTC

Update timeline

  1. investigating Sep 02, 2026, 07:48 PM UTC

    We are currently investigating reports of Checkout Templates becoming stuck in an updating state only when an Offer is duplicated. Affected users may be unable to save or apply changes to the checkout template on the duplicated Offer. Our engineering team is actively looking into this and working as quickly as possible to resolve it. We will post an update as soon as we have more information.

  2. identified Sep 02, 2026, 08:22 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Sep 02, 2026, 11:26 PM UTC

    This incident has been resolved.