Kajabi incident

Token Errors Accessing the Kajabi Feedback Portal

Notice Resolved View vendor source →

Kajabi experienced a notice incident on September 1, 2026, lasting 1h 15m. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2026, 03:28 PM UTC
Resolved
Sep 01, 2026, 04:43 PM UTC
Duration
1h 15m
Detected by Pingoru
Sep 01, 2026, 03:28 PM UTC

Update timeline

  1. investigating Sep 01, 2026, 03:28 PM UTC

    We are currently investigating reports of errors when accessing the Kajabi Feedback Portal (feedback.kajabi.com). Some users may see a token error when attempting to load the portal. Our team is actively looking into the cause and is working as quickly as possible to resolve it. We will share another update as soon as we have more information.

  2. identified Sep 01, 2026, 03:38 PM UTC

    We have identified the cause of the errors affecting access to the Kajabi Feedback Portal (feedback.kajabi.com). Our engineering team is working as quickly as possible to implement a fix. We will provide another update once the fix has been deployed.

  3. monitoring Sep 01, 2026, 04:01 PM UTC

    A fix has been deployed for the errors affecting access to the Kajabi Feedback Portal (feedback.kajabi.com). You should now be able to log in using the Login button on the top right. We are actively monitoring to confirm full resolution. If you continue to experience issues accessing the portal, please contact our support team at [email protected].

  4. resolved Sep 01, 2026, 04:43 PM UTC

    This incident has been resolved.