Kajabi incident

Known Issue Impacting Community Videos and Notifications

Notice Resolved View vendor source →

Kajabi experienced a notice incident on July 29, 2026, lasting 18h 44m. The incident has been resolved; the full update timeline is below.

Started
Jul 29, 2026, 12:22 AM UTC
Resolved
Jul 29, 2026, 07:06 PM UTC
Duration
18h 44m
Detected by Pingoru
Jul 29, 2026, 12:22 AM UTC

Update timeline

  1. identified Jul 29, 2026, 12:22 AM UTC

    Our team has identified an issue in Communities that our engineering team is actively working to resolve. Some newly uploaded videos may display missing or stuck thumbnails, and certain new post notifications may not have been sent. Video playback in the iOS and Android apps may also be affected.

  2. monitoring Jul 29, 2026, 06:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 29, 2026, 07:06 PM UTC

    This incident has been resolved.