Kajabi experienced a notice incident on June 12, 2026, lasting 1h 13m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jun 12, 2026, 03:13 PM UTC
We're currently investigating an issue affecting Community Direct Messages (DMs) on both the web and the Kajabi Mobile App (KMA), where users may be unable to load previous messages or new messages may not appear. Our engineering team is actively looking into the issue. We'll share more updates as soon as we've identified the root cause. We highly appreciate your patience at this time.
- monitoring Jun 12, 2026, 03:54 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 12, 2026, 03:56 PM UTC
We have identified the root cause and pushed out a fix. Your Community DMs should now be loading up properly. We'll continue to monitor the situation for any changes.
- resolved Jun 12, 2026, 04:26 PM UTC
This incident has been resolved.