Resolved after 57 minutes, on September 10, 2026.
This incident has been resolved. Resolving it required clearing the affected email queue. This means some Community product emails from September 8–9 may not have been delivered, or may have been delivered more than once to your customers. We apologize for the disruption this may have caused and appreciate your patience as worked to resolve this issue.
Update timeline
- investigating Sep 10, 2026, 04:00 PM UTC
We're aware that some emails related to our Heroes' Community Product are being delayed. We are currently investigating the issue. We'll share more information as soon as it's available.
- resolved Sep 10, 2026, 04:57 PM UTC
This incident has been resolved. Resolving it required clearing the affected email queue. This means some Community product emails from September 8–9 may not have been delivered, or may have been delivered more than once to your customers. We apologize for the disruption this may have caused and appreciate your patience as worked to resolve this issue.
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