Kajabi experienced a notice incident on July 24, 2025, lasting 3h 19m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 24, 2025, 04:52 PM UTC
We are currently investigating elevated checkout errors when a checkout form has a custom form field. We will update this page when we have more information to share.
- monitoring Jul 24, 2025, 05:19 PM UTC
A fix has been implemented by an upstream service to address the issue that caused checkouts to fail. We are currently monitoring and coordinating with the upstream service to ensure full recovery.
- resolved Jul 24, 2025, 08:12 PM UTC
This incident has been resolved.