Kajabi Outage History
Kajabi is up right nowPingoru has recorded 69 incidents for Kajabi: 64 in the last 12 months and 17 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 6 | 205 of 720 (29%) |
| May 2026 | 7 | 34 of 744 (5%) |
| June 2026 | 7 | 98 of 720 (14%) |
| July 2026 | 2 | 20 of 744 (3%) |
| August 2026 | 6 | 112 of 744 (15%) |
| September 2026 | 7 | 93 of 720 (13%) |
| October 2026 | 3 | 61 of 509 (12%) |
Incidents, newest first
Notice October 20, 2026 Kajabi mobile app member login issues 1h 13m
Started Oct 20, 2026, 11:20 PM UTC· resolved Oct 21, 2026, 12:34 AM UTC
- investigating Oct 20, 2026, 11:20 PM UTC
We’re investigating reports that members are having trouble logging in to the Kajabi mobile app. Members may see errors or be unable to sign in. Logging in on a browser is not affected.
- resolved Oct 21, 2026, 12:34 AM UTC
This incident is now resolved.
Notice October 19, 2026 Kajabi Mobile App Showing an Error and Blank Screen 1d 8h
Started Oct 19, 2026, 03:38 PM UTC· resolved Oct 21, 2026, 12:33 AM UTC
- monitoring Oct 19, 2026, 03:38 PM UTC
Some users of the Kajabi Mobile App are seeing an “An unknown error has occurred” message. To fix it, delete the Kajabi Mobile App from your phone and reinstall it from the App Store or Google Play. Once you sign back in, the app should work normally. You can find the iOS App here: https://apps.apple.com/us/app/kajabi/id1485646310 You can find the Android App here: https://play.google.com/store/apps/details?id=kajabi.kajabiapp&hl=en_US If you still see the error after reinstalling, please reach out to our support team and we’ll be happy to help.
- resolved Oct 21, 2026, 12:33 AM UTC
This incident has been resolved.
Notice September 22, 2026 Unsubscribe Link Issue in Email Broadcasts 5h 13m
Started Sep 22, 2026, 07:31 PM UTC· resolved Sep 23, 2026, 12:44 AM UTC
- investigating Sep 22, 2026, 07:31 PM UTC
We've identified an issue where the unsubscribe link in email broadcasts is leading to a 404 error page. We're currently investigating and will share updates as we learn more.
- investigating Sep 22, 2026, 07:33 PM UTC
We've identified an issue where the unsubscribe link in email broadcasts is leading to a 404 error page. The unsubscribe button at the top of the email is not affected and continues to work as expected. We're currently investigating and will share updates as we learn more.
- identified Sep 22, 2026, 11:23 PM UTC
We've identified the cause of this issue was from a recent update made by one of our third-party vendors, and they are actively working to roll it back. The unsubscribe option at the top of the email, if available, is not affected and continues to work as expected. We'll continue to share updates as they become available.
- resolved Sep 23, 2026, 12:44 AM UTC
Our third-party vendor has deployed a fix, and the unsubscribe link is now working correctly for new email broadcasts. Please note this fix does not apply retroactively — Email Broadcasts sent prior to the fix will still direct to a 404 page when the unsubscribe link is clicked. The unsubscribe option at the top of the email, if available, has remained available throughout and can be used in the meantime. We apologize for the inconvenience and appreciate your patience.
Notice September 18, 2026 Site Availability Issues 36m
Started Sep 18, 2026, 06:02 PM UTC· resolved Sep 18, 2026, 06:39 PM UTC
- identified Sep 18, 2026, 06:02 PM UTC
We've noticed an issue with slow load times or difficulty accessing your sites. We've identified the root cause of the issue and our engineering team is actively working on a fix. We'll continue to post updates here as we make progress.
- monitoring Sep 18, 2026, 06:25 PM UTC
A fix has been deployed for the site availability issues. We're closely monitoring the results to confirm full resolution and will update this page once we're confident the issue is fully resolved. Thank you for your patience throughout.
- resolved Sep 18, 2026, 06:39 PM UTC
This incident has been resolved.
Notice September 14, 2026 Video Processing and Audio Playback Issues 1d 16h
Started Sep 14, 2026, 11:52 PM UTC· resolved Sep 16, 2026, 04:34 PM UTC
- identified Sep 14, 2026, 11:52 PM UTC
We have identified the cause of the issues affecting video uploads and playback. A change made by our third-party video hosting provider is responsible for the longer processing times and audio dropouts reported on some recently uploaded videos. The change has been rolled back to prevent new uploads from being affected, and impacted videos are being reprocessed. Our team is working as quickly as possible alongside our provider to fully resolve this and will share an update when we have more information.
- identified Sep 15, 2026, 03:23 PM UTC
Reprocessing of the affected videos is still in progress. Some previously uploaded videos may continue to show audio dropouts until that reprocessing completes. Our team is working as quickly as possible alongside our provider and will post another update once reprocessing has finished.
- resolved Sep 16, 2026, 04:34 PM UTC
Reprocessing of the affected videos has now been completed. All previously uploaded videos experiencing audio dropouts have been fixed and should be playing normally. Thank you for your patience while we worked with our provider to resolve this issue.
Notice September 10, 2026 [Communities Product Only] Email Delays 57m
Started Sep 10, 2026, 04:00 PM UTC· resolved Sep 10, 2026, 04:57 PM UTC
- investigating Sep 10, 2026, 04:00 PM UTC
We're aware that some emails related to our Heroes' Community Product are being delayed. We are currently investigating the issue. We'll share more information as soon as it's available.
- resolved Sep 10, 2026, 04:57 PM UTC
This incident has been resolved. Resolving it required clearing the affected email queue. This means some Community product emails from September 8–9 may not have been delivered, or may have been delivered more than once to your customers. We apologize for the disruption this may have caused and appreciate your patience as worked to resolve this issue.
Notice September 2, 2026 Checkout Templates Not Updating After Offer Duplication 3h 38m
Started Sep 02, 2026, 07:48 PM UTC· resolved Sep 02, 2026, 11:26 PM UTC
- investigating Sep 02, 2026, 07:48 PM UTC
We are currently investigating reports of Checkout Templates becoming stuck in an updating state only when an Offer is duplicated. Affected users may be unable to save or apply changes to the checkout template on the duplicated Offer. Our engineering team is actively looking into this and working as quickly as possible to resolve it. We will post an update as soon as we have more information.
- identified Sep 02, 2026, 08:22 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 02, 2026, 11:26 PM UTC
This incident has been resolved.
Notice September 2, 2026 Errors Accessing or Editing Offers 2h 24m
Started Sep 02, 2026, 03:16 PM UTC· resolved Sep 02, 2026, 05:40 PM UTC
- investigating Sep 02, 2026, 03:16 PM UTC
We are currently investigating reports of time outs or errors when accessing or editing Offers in the Kajabi admin. Customer checkout is not affected, and purchases are processing normally. Our team is actively looking into this and working as quickly as possible to resolve it. We will post an update as soon as we have more information.
- monitoring Sep 02, 2026, 04:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 02, 2026, 05:40 PM UTC
This incident has been resolved.
Notice September 1, 2026 Token Errors Accessing the Kajabi Feedback Portal 1h 15m
Started Sep 01, 2026, 03:28 PM UTC· resolved Sep 01, 2026, 04:43 PM UTC
- investigating Sep 01, 2026, 03:28 PM UTC
We are currently investigating reports of errors when accessing the Kajabi Feedback Portal (feedback.kajabi.com). Some users may see a token error when attempting to load the portal. Our team is actively looking into the cause and is working as quickly as possible to resolve it. We will share another update as soon as we have more information.
- identified Sep 01, 2026, 03:38 PM UTC
We have identified the cause of the errors affecting access to the Kajabi Feedback Portal (feedback.kajabi.com). Our engineering team is working as quickly as possible to implement a fix. We will provide another update once the fix has been deployed.
- monitoring Sep 01, 2026, 04:01 PM UTC
A fix has been deployed for the errors affecting access to the Kajabi Feedback Portal (feedback.kajabi.com). You should now be able to log in using the Login button on the top right. We are actively monitoring to confirm full resolution. If you continue to experience issues accessing the portal, please contact our support team at [email protected].
- resolved Sep 01, 2026, 04:43 PM UTC
This incident has been resolved.
Notice August 27, 2026 Delays in Automations Processing 5d 19h
Started Aug 27, 2026, 07:40 PM UTC· resolved Sep 02, 2026, 03:23 PM UTC
- identified Aug 27, 2026, 07:40 PM UTC
We are currently investigating reports of delays in Automations being applied. Contacts may remain in an Automation step longer than expected before the next step is triggered. Though some steps may not appear visible, no data has been lost and will appear when the step completes. Our team is working to resolve this as quickly as possible, and we will share another update shortly.
- identified Aug 28, 2026, 12:09 AM UTC
We encountered a technical issue that temporarily froze customer progression through date-based Automations between August 24, 2026 and August 27th, 2026. This meant that any time-sensitive campaigns you had running, like limited-time offers or deadline-based sequences may not have sent to all intended customers. The issue is fully resolved and automations have resumed normally. If you had a time-sensitive automation that was intended to be processed over this time period, and believe you may be affected, please reach out to [email protected].
- resolved Sep 02, 2026, 03:23 PM UTC
We encountered a technical issue that temporarily froze customer progression through date-based Automations between August 24, 2026 and August 27th, 2026. This meant that any time-sensitive campaigns you had running, like limited-time offers or deadline-based sequences may not have sent to all intended customers. The issue is fully resolved and automations have resumed normally. If you had a time-sensitive automation that was intended to be processed over this time period, and believe you may be affected, please reach out to [email protected].
Notice August 17, 2026 Some heroes unable to save content in Kajabi 2h 2m
Started Aug 17, 2026, 06:02 PM UTC· resolved Aug 17, 2026, 08:04 PM UTC
- monitoring Aug 17, 2026, 06:02 PM UTC
We received reports of errors when saving changes across multiple areas of Kajabi. A fix has been deployed for the errors affecting saving across multiple areas of Kajabi, and saving should now be working as expected. Our team is actively monitoring to confirm full resolution. Heroes who continue to experience issues should try refreshing their browser, and can contact our support team if the problem persists.
- resolved Aug 17, 2026, 08:04 PM UTC
This incident has been resolved.
Notice August 14, 2026 Previous values appearing when changes are made in Course Content 3h 20m
Started Aug 14, 2026, 05:21 PM UTC· resolved Aug 14, 2026, 08:41 PM UTC
- identified Aug 14, 2026, 05:21 PM UTC
Heroes may see previous values after saving changes in Course content. Updates are being processed and applied normally, but may not immediately display. You can refresh the page to see the updated content in the meantime. Our engineering team is investigating and we will share another update as we have more information.
- monitoring Aug 14, 2026, 07:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 14, 2026, 08:41 PM UTC
This incident has been resolved.
Notice August 6, 2026 Countdown Timers in Email Blocks causing errors in Email Campaigns 2h
Started Aug 06, 2026, 03:09 PM UTC· resolved Aug 06, 2026, 05:10 PM UTC
- investigating Aug 06, 2026, 03:09 PM UTC
We're investigating an issue affecting countdown timer blocks in email campaigns. Affected users may see errors when editing, previewing, or sending emails that contain a countdown block. Our team is actively looking into this with a vendor and we will post an update as soon as we have more information.
- monitoring Aug 06, 2026, 04:04 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 06, 2026, 05:10 PM UTC
This incident has been resolved.
Notice August 4, 2026 "Something went wrong" when accessing the Community Product 1h 17m
Started Aug 04, 2026, 04:29 PM UTC· resolved Aug 04, 2026, 05:46 PM UTC
- identified Aug 04, 2026, 04:29 PM UTC
We have identified the cause of the error occurring when accessing the Communities product. Our engineering team is implementing a fix and working as quickly as possible to restore normal functionality. We will share another update once the fix has been deployed.
- monitoring Aug 04, 2026, 04:38 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 04, 2026, 05:46 PM UTC
This incident has been resolved.
Notice August 3, 2026 Delays in chat messages and email affecting Kajabi Support interactions 2h 44m
Started Aug 03, 2026, 02:24 PM UTC· resolved Aug 03, 2026, 05:09 PM UTC
- identified Aug 03, 2026, 02:24 PM UTC
We've noticed some issues affecting our support interactions. There may be a delay in response from our agents. Our chat vendor is investigating and looking to resolve the matter. We'll provide an update soon as we have more information. Please reach out to [email protected] for your needs. Thank you for your continued patience, we will continue to update this page as the situation evolves.
- resolved Aug 03, 2026, 05:09 PM UTC
Our vendor has implemented a fix and this is now resolved.
Notice July 29, 2026 Known Issue Impacting Community Videos and Notifications 18h 44m
Started Jul 29, 2026, 12:22 AM UTC· resolved Jul 29, 2026, 07:06 PM UTC
- identified Jul 29, 2026, 12:22 AM UTC
Our team has identified an issue in Communities that our engineering team is actively working to resolve. Some newly uploaded videos may display missing or stuck thumbnails, and certain new post notifications may not have been sent. Video playback in the iOS and Android apps may also be affected.
- monitoring Jul 29, 2026, 06:26 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 29, 2026, 07:06 PM UTC
This incident has been resolved.
Notice July 15, 2026 Cannot access Community Meetups page 53m
Started Jul 15, 2026, 07:08 PM UTC· resolved Jul 15, 2026, 08:02 PM UTC
- identified Jul 15, 2026, 07:08 PM UTC
We've identified the cause of the Community Meetup dashboard issue and our engineering team is working on a fix. We appreciate your patience as we resolve this.
- identified Jul 15, 2026, 07:10 PM UTC
We are aware of the Community Meetup page being inaccessible and our engineering team is working on a fix. We appreciate your patience as we resolve this.
- monitoring Jul 15, 2026, 07:42 PM UTC
A fix has been implemented and we are monitoring results.
- resolved Jul 15, 2026, 08:02 PM UTC
This incident has been resolved.
Critical June 30, 2026 Slow page loads and issues accessing Kajabi 3h 47m App Availability
Started Jun 30, 2026, 09:49 AM UTC· resolved Jun 30, 2026, 01:37 PM UTC
- investigating Jun 30, 2026, 09:49 AM UTC
We’re currently investigating reports of slow page loads and intermittent issues accessing Kajabi. Our engineering team is actively investigating and will provide updates as more information becomes available.
- investigating Jun 30, 2026, 11:29 AM UTC
We're continuing to investigate reports of slow page loads and issues accessing Kajabi. Our engineering team is actively working to identify the root cause and restore normal performance as quickly as possible. We'll continue to provide updates as more information becomes available.
- monitoring Jun 30, 2026, 11:38 AM UTC
A fix has been implemented, and we are seeing the platform recover. Users are once again able to access Kajabi, and services are returning to normal. We will continue to closely monitor to ensure stability and will provide additional updates if necessary.
- resolved Jun 30, 2026, 01:37 PM UTC
This incident has been resolved.
Notice June 26, 2026 Text Field Missing in Email Campaigns 2h
Started Jun 26, 2026, 05:41 PM UTC· resolved Jun 26, 2026, 07:41 PM UTC
- investigating Jun 26, 2026, 05:41 PM UTC
We've identified an issue affecting the text field in email campaigns. Our engineering team is investigating the root cause and working to resolve this as quickly as possible. We'll provide updates as soon as we have more information.
- identified Jun 26, 2026, 05:50 PM UTC
We've identified the root cause of the text field issue in email campaigns. Our engineering team is actively working on a fix and will deploy it as soon as it's ready. Thank you for your patience.
- identified Jun 26, 2026, 06:28 PM UTC
We are continuing to work on a fix for this issue. We've identified that this also affects Coaching live room sessions. We'll continue to provide updates as soon as we have more information.
- monitoring Jun 26, 2026, 06:50 PM UTC
A fix has been implemented. We're monitoring the situation closely to ensure everything is working as expected.
- resolved Jun 26, 2026, 07:41 PM UTC
This incident has been resolved.
Notice June 24, 2026 Kajabi Platform Outage 21m
Started Jun 24, 2026, 09:00 PM UTC· resolved Jun 24, 2026, 09:21 PM UTC
- investigating Jun 24, 2026, 09:00 PM UTC
The Kajabi platform is currently unavailable. Our engineering team is actively investigating the cause and working to restore service as quickly as possible.
- investigating Jun 24, 2026, 09:04 PM UTC
The Kajabi platform may currently be unavailable for some Heroes. Our engineering team is actively investigating the cause and working to restore service as quickly as possible.
- monitoring Jun 24, 2026, 09:09 PM UTC
A fix has been implemented and we are seeing the platform recover. We will continue to monitor the situation.
- resolved Jun 24, 2026, 09:21 PM UTC
This incident has been resolved.
Notice June 17, 2026 Communities Experiencing Issues 3h 43m
Started Jun 17, 2026, 07:16 PM UTC· resolved Jun 17, 2026, 10:59 PM UTC
- investigating Jun 17, 2026, 07:16 PM UTC
Some Heroes and members are currently unable to access their Kajabi Communities and/or are experiencing other issues within the Community. Our engineering team is actively investigating. We will provide updates as soon as more information is available.
- monitoring Jun 17, 2026, 10:35 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 17, 2026, 10:59 PM UTC
This incident has been resolved.
Notice June 12, 2026 Community DMs Not Working (Web and App) 1h 13m
Started Jun 12, 2026, 03:13 PM UTC· resolved Jun 12, 2026, 04:26 PM UTC
- investigating Jun 12, 2026, 03:13 PM UTC
We're currently investigating an issue affecting Community Direct Messages (DMs) on both the web and the Kajabi Mobile App (KMA), where users may be unable to load previous messages or new messages may not appear. Our engineering team is actively looking into the issue. We'll share more updates as soon as we've identified the root cause. We highly appreciate your patience at this time.
- monitoring Jun 12, 2026, 03:54 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 12, 2026, 03:56 PM UTC
We have identified the root cause and pushed out a fix. Your Community DMs should now be loading up properly. We'll continue to monitor the situation for any changes.
- resolved Jun 12, 2026, 04:26 PM UTC
This incident has been resolved.
Notice June 3, 2026 mykajabi.com Unavailable in Turkey 3d 9h
Started Jun 03, 2026, 04:11 PM UTC· resolved Jun 07, 2026, 01:32 AM UTC
- identified Jun 03, 2026, 04:11 PM UTC
We are currently investigating reports that mykajabi.com subdomains are inaccessible for users located in Turkey. This may also impact Users making changing to their content.
- identified Jun 03, 2026, 04:11 PM UTC
We have identified the cause of the issue affecting mykajabi.com subdomains for users in Turkey. We will continue to provide updates as we make progress.
- resolved Jun 07, 2026, 01:32 AM UTC
This incident has been resolved.
Notice June 2, 2026 Live rooms disconnecting unexpectedly 5h 26m
Started Jun 02, 2026, 05:13 PM UTC· resolved Jun 02, 2026, 10:39 PM UTC
- investigating Jun 02, 2026, 05:13 PM UTC
We are currently investigating reports of participants being unexpectedly disconnected from Live Rooms sessions. Our team is actively looking into the issue and will provide updates as they become available. We apologize for the disruption.
- investigating Jun 02, 2026, 07:20 PM UTC
We are continuing to investigate this issue and will continue to provide further updates as they become available. We appreciate your patience.
- monitoring Jun 02, 2026, 08:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 02, 2026, 10:39 PM UTC
This incident has been resolved.
Notice May 31, 2026 Vendor Scheduled Maintenance Alert 44m
Started May 31, 2026, 02:45 AM UTC· resolved May 31, 2026, 03:30 AM UTC
- monitoring May 31, 2026, 02:45 AM UTC
One of our vendors is undergoing scheduled maintenance from 7:30 PM – 8:30 PM PST. During this window, video and audio uploads may be delayed or appear stuck. We'll continue to provide updates here as they come.
- resolved May 31, 2026, 03:30 AM UTC
The maintenance has completed successfully.