pingoru pingoru Kajabi had 66 outages in the last 2 years totaling 358h 21m of downtime, averaging 2.7 incidents per month.
There were 66 Kajabi outages since October 15, 2025 totaling 358h 21m of downtime. Each is summarised below. Incident details, duration, and resolution information.
We’re investigating reports that members are having trouble logging in to the Kajabi mobile app. Members may see errors or be unable to sign in. Logging in on a browser is not affected.
This incident is now resolved.
Some users of the Kajabi Mobile App are seeing an “An unknown error has occurred” message. To fix it, delete the Kajabi Mobile App from your phone and reinstall it from the App Store or Google Play. Once you sign back in, the app should work normally. You can find the iOS App here: https://apps.apple.com/us/app/kajabi/id1485646310 You can find the Android App here: https://play.google.com/store/apps/details?id=kajabi.kajabiapp&hl=en_US If you still see the error after reinstalling, please reach out to our support team and we’ll be happy to help.
This incident has been resolved.
We've identified an issue where the unsubscribe link in email broadcasts is leading to a 404 error page. We're currently investigating and will share updates as we learn more.
We've identified an issue where the unsubscribe link in email broadcasts is leading to a 404 error page. The unsubscribe button at the top of the email is not affected and continues to work as expected. We're currently investigating and will share updates as we learn more.
We've identified the cause of this issue was from a recent update made by one of our third-party vendors, and they are actively working to roll it back. The unsubscribe option at the top of the email, if available, is not affected and continues to work as expected. We'll continue to share updates as they become available.
Our third-party vendor has deployed a fix, and the unsubscribe link is now working correctly for new email broadcasts. Please note this fix does not apply retroactively — Email Broadcasts sent prior to the fix will still direct to a 404 page when the unsubscribe link is clicked. The unsubscribe option at the top of the email, if available, has remained available throughout and can be used in the meantime. We apologize for the inconvenience and appreciate your patience.
We've noticed an issue with slow load times or difficulty accessing your sites. We've identified the root cause of the issue and our engineering team is actively working on a fix. We'll continue to post updates here as we make progress.
A fix has been deployed for the site availability issues. We're closely monitoring the results to confirm full resolution and will update this page once we're confident the issue is fully resolved. Thank you for your patience throughout.
This incident has been resolved.
We have identified the cause of the issues affecting video uploads and playback. A change made by our third-party video hosting provider is responsible for the longer processing times and audio dropouts reported on some recently uploaded videos. The change has been rolled back to prevent new uploads from being affected, and impacted videos are being reprocessed. Our team is working as quickly as possible alongside our provider to fully resolve this and will share an update when we have more information.
Reprocessing of the affected videos is still in progress. Some previously uploaded videos may continue to show audio dropouts until that reprocessing completes. Our team is working as quickly as possible alongside our provider and will post another update once reprocessing has finished.
Reprocessing of the affected videos has now been completed. All previously uploaded videos experiencing audio dropouts have been fixed and should be playing normally. Thank you for your patience while we worked with our provider to resolve this issue.
We're aware that some emails related to our Heroes' Community Product are being delayed. We are currently investigating the issue. We'll share more information as soon as it's available.
This incident has been resolved. Resolving it required clearing the affected email queue. This means some Community product emails from September 8–9 may not have been delivered, or may have been delivered more than once to your customers. We apologize for the disruption this may have caused and appreciate your patience as worked to resolve this issue.
We are currently investigating reports of Checkout Templates becoming stuck in an updating state only when an Offer is duplicated. Affected users may be unable to save or apply changes to the checkout template on the duplicated Offer. Our engineering team is actively looking into this and working as quickly as possible to resolve it. We will post an update as soon as we have more information.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating reports of time outs or errors when accessing or editing Offers in the Kajabi admin. Customer checkout is not affected, and purchases are processing normally. Our team is actively looking into this and working as quickly as possible to resolve it. We will post an update as soon as we have more information.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating reports of errors when accessing the Kajabi Feedback Portal (feedback.kajabi.com). Some users may see a token error when attempting to load the portal. Our team is actively looking into the cause and is working as quickly as possible to resolve it. We will share another update as soon as we have more information.
We have identified the cause of the errors affecting access to the Kajabi Feedback Portal (feedback.kajabi.com). Our engineering team is working as quickly as possible to implement a fix. We will provide another update once the fix has been deployed.
A fix has been deployed for the errors affecting access to the Kajabi Feedback Portal (feedback.kajabi.com). You should now be able to log in using the Login button on the top right. We are actively monitoring to confirm full resolution. If you continue to experience issues accessing the portal, please contact our support team at [email protected].
This incident has been resolved.
We are currently investigating reports of delays in Automations being applied. Contacts may remain in an Automation step longer than expected before the next step is triggered. Though some steps may not appear visible, no data has been lost and will appear when the step completes. Our team is working to resolve this as quickly as possible, and we will share another update shortly.
We encountered a technical issue that temporarily froze customer progression through date-based Automations between August 24, 2026 and August 27th, 2026. This meant that any time-sensitive campaigns you had running, like limited-time offers or deadline-based sequences may not have sent to all intended customers. The issue is fully resolved and automations have resumed normally. If you had a time-sensitive automation that was intended to be processed over this time period, and believe you may be affected, please reach out to [email protected].
We encountered a technical issue that temporarily froze customer progression through date-based Automations between August 24, 2026 and August 27th, 2026. This meant that any time-sensitive campaigns you had running, like limited-time offers or deadline-based sequences may not have sent to all intended customers. The issue is fully resolved and automations have resumed normally. If you had a time-sensitive automation that was intended to be processed over this time period, and believe you may be affected, please reach out to [email protected].
We received reports of errors when saving changes across multiple areas of Kajabi. A fix has been deployed for the errors affecting saving across multiple areas of Kajabi, and saving should now be working as expected. Our team is actively monitoring to confirm full resolution. Heroes who continue to experience issues should try refreshing their browser, and can contact our support team if the problem persists.
This incident has been resolved.
Heroes may see previous values after saving changes in Course content. Updates are being processed and applied normally, but may not immediately display. You can refresh the page to see the updated content in the meantime. Our engineering team is investigating and we will share another update as we have more information.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're investigating an issue affecting countdown timer blocks in email campaigns. Affected users may see errors when editing, previewing, or sending emails that contain a countdown block. Our team is actively looking into this with a vendor and we will post an update as soon as we have more information.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have identified the cause of the error occurring when accessing the Communities product. Our engineering team is implementing a fix and working as quickly as possible to restore normal functionality. We will share another update once the fix has been deployed.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We've noticed some issues affecting our support interactions. There may be a delay in response from our agents. Our chat vendor is investigating and looking to resolve the matter. We'll provide an update soon as we have more information. Please reach out to [email protected] for your needs. Thank you for your continued patience, we will continue to update this page as the situation evolves.
Our vendor has implemented a fix and this is now resolved.
Our team has identified an issue in Communities that our engineering team is actively working to resolve. Some newly uploaded videos may display missing or stuck thumbnails, and certain new post notifications may not have been sent. Video playback in the iOS and Android apps may also be affected.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We've identified the cause of the Community Meetup dashboard issue and our engineering team is working on a fix. We appreciate your patience as we resolve this.
We are aware of the Community Meetup page being inaccessible and our engineering team is working on a fix. We appreciate your patience as we resolve this.
A fix has been implemented and we are monitoring results.
This incident has been resolved.
We’re currently investigating reports of slow page loads and intermittent issues accessing Kajabi. Our engineering team is actively investigating and will provide updates as more information becomes available.
We're continuing to investigate reports of slow page loads and issues accessing Kajabi. Our engineering team is actively working to identify the root cause and restore normal performance as quickly as possible. We'll continue to provide updates as more information becomes available.
A fix has been implemented, and we are seeing the platform recover. Users are once again able to access Kajabi, and services are returning to normal. We will continue to closely monitor to ensure stability and will provide additional updates if necessary.
This incident has been resolved.
We've identified an issue affecting the text field in email campaigns. Our engineering team is investigating the root cause and working to resolve this as quickly as possible. We'll provide updates as soon as we have more information.
We've identified the root cause of the text field issue in email campaigns. Our engineering team is actively working on a fix and will deploy it as soon as it's ready. Thank you for your patience.
We are continuing to work on a fix for this issue. We've identified that this also affects Coaching live room sessions. We'll continue to provide updates as soon as we have more information.
A fix has been implemented. We're monitoring the situation closely to ensure everything is working as expected.
This incident has been resolved.
The Kajabi platform is currently unavailable. Our engineering team is actively investigating the cause and working to restore service as quickly as possible.
The Kajabi platform may currently be unavailable for some Heroes. Our engineering team is actively investigating the cause and working to restore service as quickly as possible.
A fix has been implemented and we are seeing the platform recover. We will continue to monitor the situation.
This incident has been resolved.
Some Heroes and members are currently unable to access their Kajabi Communities and/or are experiencing other issues within the Community. Our engineering team is actively investigating. We will provide updates as soon as more information is available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're currently investigating an issue affecting Community Direct Messages (DMs) on both the web and the Kajabi Mobile App (KMA), where users may be unable to load previous messages or new messages may not appear. Our engineering team is actively looking into the issue. We'll share more updates as soon as we've identified the root cause. We highly appreciate your patience at this time.
A fix has been implemented and we are monitoring the results.
We have identified the root cause and pushed out a fix. Your Community DMs should now be loading up properly. We'll continue to monitor the situation for any changes.
This incident has been resolved.
We are currently investigating reports that mykajabi.com subdomains are inaccessible for users located in Turkey. This may also impact Users making changing to their content.
We have identified the cause of the issue affecting mykajabi.com subdomains for users in Turkey. We will continue to provide updates as we make progress.
This incident has been resolved.
We are currently investigating reports of participants being unexpectedly disconnected from Live Rooms sessions. Our team is actively looking into the issue and will provide updates as they become available. We apologize for the disruption.
We are continuing to investigate this issue and will continue to provide further updates as they become available. We appreciate your patience.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
One of our vendors is undergoing scheduled maintenance from 7:30 PM – 8:30 PM PST. During this window, video and audio uploads may be delayed or appear stuck. We'll continue to provide updates here as they come.
The maintenance has completed successfully.