JW Player incident

Media Delivery Outage

Ongoing since 10:07 AM UTC, affecting Video Players and Live Channels and 1 more.

identified Oct 29, 2026, 10:22 AM UTC

We are continuing to work on a fix for this issue.

Started
Oct 29, 2026, 10:07 AM UTC
Resolved
Ongoing
Duration
● 1h
Detected by Pingoru
Oct 29, 2026, 10:07 AM UTC

Affected components

Video PlayersLive ChannelsMedia DeliveryStudio DRM

Update timeline

  1. identified Oct 29, 2026, 10:07 AM UTC

    A vendor upgrade is taking up more than allotted maintenance window, we are initiating backup remediation steps to restore services and will provide updates accordingly.

  2. identified Oct 29, 2026, 10:14 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Oct 29, 2026, 10:15 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified Oct 29, 2026, 10:16 AM UTC

    We are continuing to work on a fix for this issue.

  5. identified Oct 29, 2026, 10:22 AM UTC

    We are continuing to work on a fix for this issue.

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