JW Player incident

Roku Trickplay VOD Playback Issues

Ongoing since 06:33 PM UTC, affecting Media Delivery.

identified Oct 26, 2026, 06:44 PM UTC

Roku Trickplay has been disabled for the affected customers. VOD playback issues should now be resolved.

Started
Oct 26, 2026, 06:33 PM UTC
Resolved
Ongoing
Duration
● 16m
Detected by Pingoru
Oct 26, 2026, 06:33 PM UTC

Affected components

Media Delivery

Update timeline

  1. investigating Oct 26, 2026, 06:33 PM UTC

    We are currently experiencing VOD playback issues affecting some customers using Roku Trickplay. We are working to temporarily disable Roku Trickplay for the affected customers to restore playback.

  2. identified Oct 26, 2026, 06:44 PM UTC

    Roku Trickplay has been disabled for the affected customers. VOD playback issues should now be resolved.

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