JW Player incident

Elevated Video Errors

Resolved after 2 hours 18 minutes, affecting Live Channels, on October 28, 2026.

monitoring Oct 29, 2026, 12:48 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Oct 28, 2026, 11:50 PM UTC
Resolved
Oct 29, 2026, 02:09 AM UTC
Duration
2h 18m
Detected by Pingoru
Oct 28, 2026, 11:50 PM UTC

Affected components

Live Channels

Update timeline

  1. identified Oct 28, 2026, 11:50 PM UTC

    Third party provider issue impacting Instant Live.

  2. identified Oct 29, 2026, 12:17 AM UTC

    The issue has been identified and we are seeing signs of recovery. This issue occurred between 23:29 and 00:01 UTC. Video playback and ingest was unavailable at during this time.

  3. monitoring Oct 29, 2026, 12:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 29, 2026, 02:09 AM UTC

    This incident has been resolved.

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