Jive Software incident

SSL certificate errors on some connections

Ongoing since 05:35 AM UTC, affecting Jive Cloud US Region and Jive Cloud EU Region and 1 more.

identified Oct 23, 2026, 03:05 PM UTC

We are continuing to work on a fix for this issue.

Started
Oct 23, 2026, 05:35 AM UTC
Resolved
Ongoing
Duration
● 13h 56m
Detected by Pingoru
Oct 23, 2026, 05:35 AM UTC

Affected components

Jive Cloud US RegionJive Cloud EU RegionKilnWebsite

Update timeline

  1. identified Oct 23, 2026, 05:35 AM UTC

    We have identified an issue with SSL certificates on some endpoints. Some users may see certificate errors. This is more likely on Firefox, Apple devices, corporate proxies and strict API integrations. Other clients may not be affected. We are replacing the affected certificates and will update this page when the work is complete. Your data is not affected.

  2. identified Oct 23, 2026, 05:37 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Oct 23, 2026, 03:05 PM UTC

    We are continuing to work on a fix for this issue.

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