Jive Software incident

[Fogbugz] Errors and timeouts affecting search, filters, and API requests

Major Ongoing View vendor source →

Jive Software is currently experiencing a major incident affecting API and Cases/Case History and 1 more component, which began 13h ago. The vendor's full update timeline is below.

Started
Sep 25, 2026, 03:31 PM UTC
Resolved
Ongoing
Duration
● 13h 25m
Detected by Pingoru
Sep 25, 2026, 03:31 PM UTC

Affected components

APICases/Case HistoryElasticSearch

Update timeline

  1. investigating Sep 25, 2026, 03:31 PM UTC

    Some customers may experience slow responses and errors when using search, saved filters, dashboards, and API requests that rely on search or filters. These requests could take up to 60 seconds and then fail with an HTTP 500 error. We are currently investigating the issue

  2. identified Sep 25, 2026, 03:42 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 25, 2026, 04:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Sep 25, 2026, 04:08 PM UTC

    We are continuing to monitor for any further issues.