Jeenie Outage History

Jeenie is up right now

Jeenie had 7 outages in the last 2 years totaling 26h 1m of downtime — averaging 0.3 incidents per month.

There were 7 Jeenie outages since August 5, 2025 totaling 26h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://jeenie.statuspage.io

Major December 18, 2025

Intermittent Connection Issues

Detected by Pingoru
Dec 18, 2025, 09:43 PM UTC
Resolved
Dec 18, 2025, 11:28 PM UTC
Duration
1h 45m
Affected: Mobile AppWeb AppPSTN Dial OutTeleJeenie
Timeline · 3 updates
  1. investigating Dec 18, 2025, 09:43 PM UTC

    Jeenie is currently investigating an issue that is intermittently preventing interpreters from connecting to calls on certain platforms.

  2. investigating Dec 18, 2025, 09:59 PM UTC

    Clients are experiencing connection issues when placing TeleJeenie calls. Jeenie is still investigating the root cause of the TeleJeenie issue. We are working with our upstream vendor to quickly resolve this issue.

  3. resolved Dec 18, 2025, 11:28 PM UTC

    We've seen sufficient evidence of call activity to confirm this issue is resolved.

Read the full incident report →

Major November 29, 2025

Jeenie TeleJeenie and add a Participant Inaccessible

Detected by Pingoru
Nov 29, 2025, 05:27 PM UTC
Resolved
Nov 29, 2025, 08:09 PM UTC
Duration
2h 41m
Affected: APIMobile AppA/V SessionsWeb AppPSTN Dial OutZoom AppTeleJeenie
Timeline · 2 updates
  1. identified Nov 29, 2025, 05:27 PM UTC

    We are aware of increased reports regarding issues with TeleJeenie service and the add participant function. Jeenie has identified the root cause as an issue with an upstream vendor. The matter has been escalated to urgent status with the vendor, and their team is actively troubleshooting. We will provide another update as soon as we receive information from the upstream vendor.

  2. resolved Nov 29, 2025, 08:09 PM UTC

    We've seen sufficient evidence of call activity that we believe this issue is resolved.

Read the full incident report →

Minor October 20, 2025

Jeenie TeleJeenie and add a Participant Intermittently Working

Detected by Pingoru
Oct 20, 2025, 07:57 PM UTC
Resolved
Oct 21, 2025, 12:30 AM UTC
Duration
4h 33m
Affected: PSTN Dial OutTeleJeenie
Timeline · 2 updates
  1. identified Oct 20, 2025, 07:57 PM UTC

    We are aware of increased reports regarding issues with TeleJeenie service and the add participant function. Jeenie has identified the root cause as an issue with an upstream vendor. The matter has been escalated to urgent status with the vendor, and their team is actively troubleshooting. We will provide another update as soon as we receive information from the upstream vendor.

  2. resolved Oct 21, 2025, 12:30 AM UTC

    We've seen sufficient evidence of call activity that we believe this issue is resolved.

Read the full incident report →

Critical October 15, 2025

Jeenie TeleJeenie and add a Participant Temporarily Inaccessible

Detected by Pingoru
Oct 15, 2025, 06:05 PM UTC
Resolved
Oct 15, 2025, 11:16 PM UTC
Duration
5h 11m
Affected: APIPSTN Dial Out
Timeline · 2 updates
  1. identified Oct 15, 2025, 06:05 PM UTC

    We are aware of increased reports regarding issues with TeleJeenie service and the add participant function. Jeenie has identified the root cause as an issue with an upstream vendor. The matter has been escalated to urgent status with the vendor, and their team is actively troubleshooting. We will provide another update as soon as we receive information from the upstream vendor.

  2. resolved Oct 15, 2025, 11:16 PM UTC

    We've seen sufficient evidence of call activity that we believe this issue is resolved.

Read the full incident report →

Minor September 2, 2025

Jeenie Running in Downgraded State

Detected by Pingoru
Sep 02, 2025, 03:02 PM UTC
Resolved
Sep 02, 2025, 05:11 PM UTC
Duration
2h 9m
Affected: APIMobile AppA/V SessionsWeb AppPSTN Dial OutZoom AppTeleJeenie
Timeline · 3 updates
  1. investigating Sep 02, 2025, 03:02 PM UTC

    Jeenie's services had increased response times. Users may intermittently experience delays when attempting to log in or create calls.

  2. monitoring Sep 02, 2025, 04:28 PM UTC

    The issue that was causing the downgraded state has been fixed. We are actively monitoring the fix we implemented.

  3. resolved Sep 02, 2025, 05:11 PM UTC

    After monitoring the fix, we have put in all systems are functioning normally. This issue has been resolved. If you are experiencing any new issues, please reach out to [email protected].

Read the full incident report →

Critical August 21, 2025

Jeenie TeleJeenie Services are Temporarily Inaccessible

Detected by Pingoru
Aug 21, 2025, 11:53 AM UTC
Resolved
Aug 21, 2025, 05:07 PM UTC
Duration
5h 13m
Affected: TeleJeenie
Timeline · 3 updates
  1. investigating Aug 21, 2025, 11:53 AM UTC

    We have received reports of increased instances of incoming calls via TeleJeenie calls ending before connecting to an interpreter. We are investigating this issue with upstream providers and will provide an update within 1 hour.

  2. monitoring Aug 21, 2025, 02:13 PM UTC

    Jeenie deployed a fix that restored TeleJeenie to an operating state. We'll continue to monitor it over the next couple of hours to ensure no further issues arise.

  3. resolved Aug 21, 2025, 05:07 PM UTC

    After a couple of hours of monitoring, we've confirmed the issue is resolved. Please reach out to [email protected] if you have any questions.

Read the full incident report →

Major August 5, 2025

Inbound TeleJeenie service degradation

Detected by Pingoru
Aug 05, 2025, 07:29 PM UTC
Resolved
Aug 05, 2025, 11:56 PM UTC
Duration
4h 27m
Affected: PSTN Dial OutTeleJeenie
Timeline · 2 updates
  1. monitoring Aug 05, 2025, 07:29 PM UTC

    We have identified an issue with our TeleJeenie services, and our upstream vendor has confirmed the issue is on their side. The upstream vendor is continuing to troubleshoot and resolve the issue. We will send an update once our upstream vendor has resolved the issue.

  2. resolved Aug 05, 2025, 11:56 PM UTC

    We've seen sufficient evidence of call activity that we believe this issue is resolved

Read the full incident report →