Resolved after 1 hour 45 minutes, affecting Mobile App and Web App and 1 more, on December 18, 2025.
We've seen sufficient evidence of call activity to confirm this issue is resolved.
Affected components
Mobile AppWeb AppPSTN Dial OutTeleJeenie
Update timeline
- investigating Dec 18, 2025, 09:43 PM UTC
Jeenie is currently investigating an issue that is intermittently preventing interpreters from connecting to calls on certain platforms.
- investigating Dec 18, 2025, 09:59 PM UTC
Clients are experiencing connection issues when placing TeleJeenie calls. Jeenie is still investigating the root cause of the TeleJeenie issue. We are working with our upstream vendor to quickly resolve this issue.
- resolved Dec 18, 2025, 11:28 PM UTC
We've seen sufficient evidence of call activity to confirm this issue is resolved.
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