Jeenie experienced a major incident on December 18, 2025 affecting Mobile App and Web App and 1 more component, lasting 1h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Mobile AppWeb AppPSTN Dial OutTeleJeenie
Update timeline
- investigating Dec 18, 2025, 09:43 PM UTC
Jeenie is currently investigating an issue that is intermittently preventing interpreters from connecting to calls on certain platforms.
- investigating Dec 18, 2025, 09:59 PM UTC
Clients are experiencing connection issues when placing TeleJeenie calls. Jeenie is still investigating the root cause of the TeleJeenie issue. We are working with our upstream vendor to quickly resolve this issue.
- resolved Dec 18, 2025, 11:28 PM UTC
We've seen sufficient evidence of call activity to confirm this issue is resolved.