Resolved after 29 minutes, affecting API and Mobile App and 1 more, on February 11, 2025.
A weekly, off-hours automated maintenance update resulted in a critical internal caching service not fully restarting as expected. The operations team was notified within minutes and intervened to restore the affected internal component to service. Our team is evaluating mitigating future risk by moving the affected service out of the infrastructure that receives these automated maintenance updates, so that it is managed independently.
Affected components
Update timeline
- investigating Feb 11, 2025, 11:15 PM UTC
During our off-hours maintenance window, Jeenie experienced an issue with services returning to normal.
- resolved Feb 11, 2025, 11:17 PM UTC
Jeenie experiences an unexpected 30-minute outage during a regularly scheduled off-hours maintenance window. Some services did not fully restart as expected during maintenance operations and required manual intervention to bring them back online.
- postmortem Feb 12, 2025, 09:55 PM UTC
A weekly, off-hours automated maintenance update resulted in a critical internal caching service not fully restarting as expected. The operations team was notified within minutes and intervened to restore the affected internal component to service. Our team is evaluating mitigating future risk by moving the affected service out of the infrastructure that receives these automated maintenance updates, so that it is managed independently.
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