Jeenie incident

Jeenie TeleJeenie and add a Participant Inaccessible

Major Resolved View vendor source →

Jeenie experienced a major incident on November 29, 2025 affecting API and Mobile App and 1 more component, lasting 2h 41m. The incident has been resolved; the full update timeline is below.

Started
Nov 29, 2025, 05:27 PM UTC
Resolved
Nov 29, 2025, 08:09 PM UTC
Duration
2h 41m
Detected by Pingoru
Nov 29, 2025, 05:27 PM UTC

Affected components

APIMobile AppA/V SessionsWeb AppPSTN Dial OutZoom AppTeleJeenie

Update timeline

  1. identified Nov 29, 2025, 05:27 PM UTC

    We are aware of increased reports regarding issues with TeleJeenie service and the add participant function. Jeenie has identified the root cause as an issue with an upstream vendor. The matter has been escalated to urgent status with the vendor, and their team is actively troubleshooting. We will provide another update as soon as we receive information from the upstream vendor.

  2. resolved Nov 29, 2025, 08:09 PM UTC

    We've seen sufficient evidence of call activity that we believe this issue is resolved.