Jeenie incident
Jeenie TeleJeenie and add a Participant Intermittently Working
Resolved after 3 hours 52 minutes, affecting PSTN Dial Out and TeleJeenie, on October 19, 2026.
We've seen sufficient evidence of call activity that we believe this issue is resolved.
Affected components
Update timeline
- identified Oct 19, 2026, 05:27 PM UTC
We are aware of increased reports regarding issues with the TeleJeenie service and the add participant function. Jeenie has identified the root cause as an issue with an upstream vendor. We escalated the matter to urgent status with the vendor, and their team is actively troubleshooting. We will provide another update as soon as we receive information from the upstream vendor.
- identified Oct 19, 2026, 07:14 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 19, 2026, 07:16 PM UTC
TeleJeenie calls, including adding a participant, are connecting and completing normally again. We’re monitoring closely and will send an update once it’s fully resolved.
- resolved Oct 19, 2026, 09:20 PM UTC
We've seen sufficient evidence of call activity that we believe this issue is resolved.
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