Jeenie incident
Jeenie TeleJeenie and add a Participant Temporarily Inaccessible
Resolved after 5 hours 11 minutes, affecting API and PSTN Dial Out, on October 15, 2025.
We've seen sufficient evidence of call activity that we believe this issue is resolved.
Affected components
Update timeline
- identified Oct 15, 2025, 06:05 PM UTC
We are aware of increased reports regarding issues with TeleJeenie service and the add participant function. Jeenie has identified the root cause as an issue with an upstream vendor. The matter has been escalated to urgent status with the vendor, and their team is actively troubleshooting. We will provide another update as soon as we receive information from the upstream vendor.
- resolved Oct 15, 2025, 11:16 PM UTC
We've seen sufficient evidence of call activity that we believe this issue is resolved.
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