Jeenie incident

Jeenie TeleJeenie and add a Participant Temporarily Inaccessible

Critical Resolved View vendor source →

Jeenie experienced a critical incident on October 15, 2025 affecting API and PSTN Dial Out, lasting 5h 11m. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2025, 06:05 PM UTC
Resolved
Oct 15, 2025, 11:16 PM UTC
Duration
5h 11m
Detected by Pingoru
Oct 15, 2025, 06:05 PM UTC

Affected components

APIPSTN Dial Out

Update timeline

  1. identified Oct 15, 2025, 06:05 PM UTC

    We are aware of increased reports regarding issues with TeleJeenie service and the add participant function. Jeenie has identified the root cause as an issue with an upstream vendor. The matter has been escalated to urgent status with the vendor, and their team is actively troubleshooting. We will provide another update as soon as we receive information from the upstream vendor.

  2. resolved Oct 15, 2025, 11:16 PM UTC

    We've seen sufficient evidence of call activity that we believe this issue is resolved.