Jeenie experienced a major incident on August 5, 2025 affecting PSTN Dial Out and TeleJeenie, lasting 4h 27m. The incident has been resolved; the full update timeline is below.
Affected components
PSTN Dial OutTeleJeenie
Update timeline
- monitoring Aug 05, 2025, 07:29 PM UTC
We have identified an issue with our TeleJeenie services, and our upstream vendor has confirmed the issue is on their side. The upstream vendor is continuing to troubleshoot and resolve the issue. We will send an update once our upstream vendor has resolved the issue.
- resolved Aug 05, 2025, 11:56 PM UTC
We've seen sufficient evidence of call activity that we believe this issue is resolved