Jeenie incident

Jeenie TeleJeenie Services are Temporarily Inaccessible

Critical Resolved View vendor source →

Jeenie experienced a critical incident on August 21, 2025 affecting TeleJeenie, lasting 5h 13m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2025, 11:53 AM UTC
Resolved
Aug 21, 2025, 05:07 PM UTC
Duration
5h 13m
Detected by Pingoru
Aug 21, 2025, 11:53 AM UTC

Affected components

TeleJeenie

Update timeline

  1. investigating Aug 21, 2025, 11:53 AM UTC

    We have received reports of increased instances of incoming calls via TeleJeenie calls ending before connecting to an interpreter. We are investigating this issue with upstream providers and will provide an update within 1 hour.

  2. monitoring Aug 21, 2025, 02:13 PM UTC

    Jeenie deployed a fix that restored TeleJeenie to an operating state. We'll continue to monitor it over the next couple of hours to ensure no further issues arise.

  3. resolved Aug 21, 2025, 05:07 PM UTC

    After a couple of hours of monitoring, we've confirmed the issue is resolved. Please reach out to [email protected] if you have any questions.