Jeenie experienced a minor incident on September 2, 2025 affecting API and Mobile App and 1 more component, lasting 2h 9m. The incident has been resolved; the full update timeline is below.
Affected components
APIMobile AppA/V SessionsWeb AppPSTN Dial OutZoom AppTeleJeenie
Update timeline
- investigating Sep 02, 2025, 03:02 PM UTC
Jeenie's services had increased response times. Users may intermittently experience delays when attempting to log in or create calls.
- monitoring Sep 02, 2025, 04:28 PM UTC
The issue that was causing the downgraded state has been fixed. We are actively monitoring the fix we implemented.
- resolved Sep 02, 2025, 05:11 PM UTC
After monitoring the fix, we have put in all systems are functioning normally. This issue has been resolved. If you are experiencing any new issues, please reach out to [email protected].