itsmeDigitalID Outage History

Dear Partner, Since 4:20 PM CET, we are experiencing a technical problem, impacting 25% or more of our transactions. Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]

Dear Partner, We are experiencing a technical problem, impacting between 12,5 and 25% of our transactions. Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]

Dear Partner, Since 13:23 CET, we are experiencing a technical problem, impacting 25% or more of our transactions. Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]

Dear Partner, We are experiencing a technical problem, impacting account management and non Belgian enrolments. Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]

Dear Partner, Since about 6 PM CET, we are experiencing a technical problem, impacting our SOAP transactions. Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]

Dear Partner, We are experiencing a technical problem, blocking the activation of an itsme account with an eID-card. Activation of an itsme account using the bank app or card(reader) is still possible. Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]

Dear Partner, Since 00:00 AM CET, we are experiencing a technical problem, impacting our enrolments. Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]

Dear Partner, Since about 7 PM CET, we are experiencing a technical problem on our Qualified Electronic Signature services. End users who already have a valid certificate are not impacted and can sign documents ; end users not having a valid certificate will not be able to make a signature as the certificate creation process is currently down. We are working with our certificate provider to resolve the issue. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]

Dear Partner, Since 14:37 CET, we are experiencing a technical problem, impacting 25% or more of our Qualified Electronic Signature transactions. Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]

Dear Partner, We are experiencing a technical problem, on our OIDC Client Secret services (OIDC private key JWT and SOAP are NOT impacted) and Qualified Electronic Signature CSC (OASIS DSS is NOT impacted). Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]

Dear Partner, We are experiencing a technical problem in E2E / non PROD. Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]

Dear Partner, Currently, our Qualified Electronic Signature services certificate creation is down. This does not impact end users having already a certificate but new end users would not be able to create a certificate and hence to sign. There is no impact at all for our other services. The root cause is identified at one of our partners with which we are working to get the service back running. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]

Dear Partner, Since 12:20 PM CET, we are experiencing a technical problem. Enrolments via eID are temporary not possible. Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]