itsmeDigitalID Outage History

itsmeDigitalID is up right now

There were 4 itsmeDigitalID outages since February 16, 2026 totaling 6h 47m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://itsme.statuspage.io

Critical April 20, 2026

itsme® P1 Incident

Detected by Pingoru
Apr 20, 2026, 07:31 AM UTC
Resolved
Apr 20, 2026, 07:59 AM UTC
Duration
27m
Affected: Production - Identity - OIDC private key JWTProduction - Identity - OIDC private key JWTProduction - Identity - OIDC Client SecretProduction - Identity - OIDC Client SecretProduction - Identity - SOAPProduction - Identity - SOAPProduction - Qualified Electronic Signature - OASIS DSSProduction - Qualified Electronic Signature - OASIS DSSProduction - Qualified Electronic Signature - CSCProduction - Qualified Electronic Signature - CSCProduction - EnrolmentProduction - EnrolmentProduction - Account ManagementProduction - Account Management
Timeline · 3 updates
  1. investigating Apr 20, 2026, 07:31 AM UTC

    Dear Partner, Since 09:25 AM CET, we are experiencing a technical problem, impacting 25% or more of our transactions. Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]

  2. monitoring Apr 20, 2026, 07:52 AM UTC

    Dear Partner, Our technical teams found the root cause, our systems are recovering but we are carefully checking the stability of our environments. We will send you further communication when the issue will be fully resolved. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]

  3. resolved Apr 20, 2026, 07:59 AM UTC

    Dear Partner, Our services have been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]

Read the full incident report →

Major March 29, 2026

itsme® ReadID (impact on account management and non BE enrolments) Incident

Detected by Pingoru
Mar 29, 2026, 08:42 AM UTC
Resolved
Mar 29, 2026, 11:00 AM UTC
Duration
2h 17m
Affected: Production - Identity - OIDC private key JWTProduction - Identity - OIDC private key JWTProduction - Identity - OIDC Client SecretProduction - Identity - OIDC Client SecretProduction - Identity - SOAPProduction - Identity - SOAPProduction - Qualified Electronic Signature - OASIS DSSProduction - Qualified Electronic Signature - OASIS DSSProduction - Qualified Electronic Signature - CSCProduction - Qualified Electronic Signature - CSCProduction - EnrolmentProduction - EnrolmentProduction - Account ManagementProduction - Account Management
Timeline · 2 updates
  1. investigating Mar 29, 2026, 08:42 AM UTC

    Dear Partner, We are experiencing a technical problem, impacting account management and non Belgian enrolments. Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]

  2. resolved Mar 29, 2026, 11:00 AM UTC

    Dear Partner, Our solution has been rolled out and the service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]

Read the full incident report →

Major February 25, 2026

itsme® P1 Incident -SOAP services

Detected by Pingoru
Feb 25, 2026, 07:17 PM UTC
Resolved
Feb 25, 2026, 07:45 PM UTC
Duration
27m
Affected: Production - Identity - OIDC private key JWTProduction - Identity - OIDC private key JWTProduction - Identity - OIDC Client SecretProduction - Identity - OIDC Client SecretProduction - Identity - SOAPProduction - Identity - SOAPProduction - Qualified Electronic Signature - OASIS DSSProduction - Qualified Electronic Signature - OASIS DSSProduction - Qualified Electronic Signature - CSCProduction - Qualified Electronic Signature - CSCProduction - EnrolmentProduction - EnrolmentProduction - Account ManagementProduction - Account Management
Timeline · 4 updates
  1. investigating Feb 25, 2026, 07:17 PM UTC

    Dear Partner, Since about 6 PM CET, we are experiencing a technical problem, impacting our SOAP transactions. Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]

  2. identified Feb 25, 2026, 07:27 PM UTC

    Dear Partner, Our technical teams found the root cause and a solution will be rolled out. We expect the service to be restored shortly. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]

  3. monitoring Feb 25, 2026, 07:41 PM UTC

    Dear Partner, Our solution has been rolled out and the service has been restored. We are monitoring the situation closely. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]

  4. resolved Feb 25, 2026, 07:45 PM UTC

    Dear Partner, Our solution has been rolled out and the service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]

Read the full incident report →

Minor February 16, 2026

itsme® P2 Incident - eID enrolments not available

Detected by Pingoru
Feb 16, 2026, 09:28 AM UTC
Resolved
Feb 16, 2026, 01:02 PM UTC
Duration
3h 34m
Affected: Production - Identity - OIDC private key JWTProduction - Identity - OIDC private key JWTProduction - Identity - OIDC Client SecretProduction - Identity - OIDC Client SecretProduction - Identity - SOAPProduction - Identity - SOAPProduction - Qualified Electronic Signature - OASIS DSSProduction - Qualified Electronic Signature - OASIS DSSProduction - Qualified Electronic Signature - CSCProduction - Qualified Electronic Signature - CSCProduction - EnrolmentProduction - EnrolmentProduction - Account ManagementProduction - Account Management
Timeline · 3 updates
  1. investigating Feb 16, 2026, 09:28 AM UTC

    Dear Partner, We are experiencing a technical problem, blocking the activation of an itsme account with an eID-card. Activation of an itsme account using the bank app or card(reader) is still possible. Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]

  2. monitoring Feb 16, 2026, 09:47 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 16, 2026, 01:02 PM UTC

    This incident has been resolved.

Read the full incident report →

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