itsmeDigitalID incident

itsme® P1 Incident - eID enrolment

Resolved after 19 minutes, affecting OIDC private key JWT and OIDC Client Secret and 1 more, on July 2, 2025.

resolved Jul 02, 2025, 06:37 PM UTC

Dear Partner, Our solution has been rolled out and the service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]

Started
Jul 02, 2025, 06:18 PM UTC
Resolved
Jul 02, 2025, 06:37 PM UTC
Duration
19m
Detected by Pingoru
Jul 02, 2025, 06:18 PM UTC

Affected components

OIDC private key JWTOIDC Client SecretSOAPOASIS DSSCSCEnrollment for Belgian citizenEnrollment for International citizenProfile information management for Belgian citizenProfile information management for International citizen

Update timeline

  1. investigating Jul 02, 2025, 06:18 PM UTC

    Dear Partner, Since 12:20 PM CET, we are experiencing a technical problem. Enrolments via eID are temporary not possible. Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]

  2. resolved Jul 02, 2025, 06:37 PM UTC

    Dear Partner, Our solution has been rolled out and the service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]

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