itsmeDigitalID incident

itsme® Qualified Electronic Signature P1 Incident

Critical Resolved View vendor source →

itsmeDigitalID experienced a critical incident on November 18, 2025 affecting Production - Identity - OIDC private key JWT and Production - Identity - OIDC private key JWT and 1 more component, lasting 33m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 01:47 PM UTC
Resolved
Nov 18, 2025, 02:20 PM UTC
Duration
33m
Detected by Pingoru
Nov 18, 2025, 01:47 PM UTC

Affected components

Production - Identity - OIDC private key JWTProduction - Identity - OIDC private key JWTProduction - Identity - OIDC Client SecretProduction - Identity - OIDC Client SecretProduction - Identity - SOAPProduction - Identity - SOAPProduction - Qualified Electronic Signature - OASIS DSSProduction - Qualified Electronic Signature - OASIS DSSProduction - Qualified Electronic Signature - CSCProduction - Qualified Electronic Signature - CSC

Update timeline

  1. investigating Nov 18, 2025, 01:47 PM UTC

    Dear Partner, Since 14:37 CET, we are experiencing a technical problem, impacting 25% or more of our Qualified Electronic Signature transactions. Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]

  2. resolved Nov 18, 2025, 02:20 PM UTC

    Dear Partner, The service has been restored since 15h05 CET. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]