itsmeDigitalID incident

itsme® Qualified Electronic Signature P1 Incident

Resolved after 33 minutes, affecting OIDC private key JWT and Production - Identity - OIDC private key JWT and 1 more, on November 18, 2025.

resolved Nov 18, 2025, 02:20 PM UTC

Dear Partner, The service has been restored since 15h05 CET. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]

Started: Nov 18, 2025, 01:47 PM UTC
Resolved: Nov 18, 2025, 02:20 PM UTC
Duration: 33m
Detected by Pingoru: Nov 18, 2025, 01:47 PM UTC

Affected components

OIDC private key JWTProduction - Identity - OIDC private key JWTOIDC Client SecretProduction - Identity - OIDC Client SecretSOAPProduction - Identity - SOAPOASIS DSSProduction - Qualified Electronic Signature - OASIS DSSCSCProduction - Qualified Electronic Signature - CSC

Update timeline

investigating Nov 18, 2025, 01:47 PM UTC

Dear Partner, Since 14:37 CET, we are experiencing a technical problem, impacting 25% or more of our Qualified Electronic Signature transactions. Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]
resolved Nov 18, 2025, 02:20 PM UTC

Dear Partner, The service has been restored since 15h05 CET. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]

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