itsmeDigitalID incident

itsme® P1 Incident - Enrolment

Critical Resolved View vendor source →

itsmeDigitalID experienced a critical incident on December 23, 2025 affecting Production - Identity - OIDC private key JWT and Production - Identity - OIDC private key JWT and 1 more component, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Dec 23, 2025, 07:13 AM UTC
Resolved
Dec 23, 2025, 07:38 AM UTC
Duration
25m
Detected by Pingoru
Dec 23, 2025, 07:13 AM UTC

Affected components

Production - Identity - OIDC private key JWTProduction - Identity - OIDC private key JWTProduction - Identity - OIDC Client SecretProduction - Identity - OIDC Client SecretProduction - Identity - SOAPProduction - Identity - SOAPProduction - Qualified Electronic Signature - OASIS DSSProduction - Qualified Electronic Signature - OASIS DSSProduction - Qualified Electronic Signature - CSCProduction - Qualified Electronic Signature - CSC

Update timeline

  1. investigating Dec 23, 2025, 07:13 AM UTC

    Dear Partner, Since 00:00 AM CET, we are experiencing a technical problem, impacting our enrolments. Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]

  2. resolved Dec 23, 2025, 07:38 AM UTC

    Dear Partner, Our solution has been rolled out and the service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]