itsmeDigitalID incident

itsme® P1 Incident - Enrolment

Resolved after 25 minutes, affecting OIDC private key JWT and Production - Identity - OIDC private key JWT and 1 more, on December 23, 2025.

resolved Dec 23, 2025, 07:38 AM UTC

Dear Partner, Our solution has been rolled out and the service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]

Started: Dec 23, 2025, 07:13 AM UTC
Resolved: Dec 23, 2025, 07:38 AM UTC
Duration: 25m
Detected by Pingoru: Dec 23, 2025, 07:13 AM UTC

Affected components

OIDC private key JWTProduction - Identity - OIDC private key JWTOIDC Client SecretProduction - Identity - OIDC Client SecretSOAPProduction - Identity - SOAPOASIS DSSProduction - Qualified Electronic Signature - OASIS DSSCSCProduction - Qualified Electronic Signature - CSC

Update timeline

investigating Dec 23, 2025, 07:13 AM UTC

Dear Partner, Since 00:00 AM CET, we are experiencing a technical problem, impacting our enrolments. Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]
resolved Dec 23, 2025, 07:38 AM UTC

Dear Partner, Our solution has been rolled out and the service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]

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