itsmeDigitalID incident

itsme® P2 Incident - eID enrolments not available

Minor Resolved View vendor source →
Started
Feb 16, 2026, 09:28 AM UTC
Resolved
Feb 16, 2026, 01:02 PM UTC
Duration
3h 34m
Detected by Pingoru
Feb 16, 2026, 09:28 AM UTC

Affected components

Production - Identity - OIDC private key JWTProduction - Identity - OIDC private key JWTProduction - Identity - OIDC Client SecretProduction - Identity - OIDC Client SecretProduction - Identity - SOAPProduction - Identity - SOAPProduction - Qualified Electronic Signature - OASIS DSSProduction - Qualified Electronic Signature - OASIS DSSProduction - Qualified Electronic Signature - CSCProduction - Qualified Electronic Signature - CSCProduction - EnrolmentProduction - EnrolmentProduction - Account ManagementProduction - Account Management

Update timeline

  1. investigating Feb 16, 2026, 09:28 AM UTC

    Dear Partner, We are experiencing a technical problem, blocking the activation of an itsme account with an eID-card. Activation of an itsme account using the bank app or card(reader) is still possible. Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]

  2. monitoring Feb 16, 2026, 09:47 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 16, 2026, 01:02 PM UTC

    This incident has been resolved.

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