itsmeDigitalID incident

itsme® Qualified Electronic Signature - new certificate creation incident

Resolved after 19 hours 17 minutes, affecting OIDC private key JWT and Production - Identity - OIDC private key JWT and 1 more, on December 6, 2025.

resolved Dec 07, 2025, 05:08 PM UTC

Dear Partner, The issue is resolved, and the service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]

Started: Dec 06, 2025, 09:50 PM UTC
Resolved: Dec 07, 2025, 05:08 PM UTC
Duration: 19h 17m
Detected by Pingoru: Dec 06, 2025, 09:50 PM UTC

Affected components

OIDC private key JWTProduction - Identity - OIDC private key JWTOIDC Client SecretProduction - Identity - OIDC Client SecretSOAPProduction - Identity - SOAPOASIS DSSProduction - Qualified Electronic Signature - OASIS DSSCSCProduction - Qualified Electronic Signature - CSC

Update timeline

investigating Dec 06, 2025, 09:50 PM UTC

Dear Partner, Since about 7 PM CET, we are experiencing a technical problem on our Qualified Electronic Signature services. End users who already have a valid certificate are not impacted and can sign documents ; end users not having a valid certificate will not be able to make a signature as the certificate creation process is currently down. We are working with our certificate provider to resolve the issue. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]
resolved Dec 07, 2025, 05:08 PM UTC

Dear Partner, The issue is resolved, and the service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]

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