itsmeDigitalID incident

itsme® enrolment and account management flows down

Resolved after 1 hour 14 minutes, affecting OIDC private key JWT and OIDC Client Secret and 1 more, on February 4, 2025.

resolved Feb 04, 2025, 05:40 PM UTC

Dear Partner, Please be informed that the service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]

Started: Feb 04, 2025, 04:25 PM UTC
Resolved: Feb 04, 2025, 05:40 PM UTC
Duration: 1h 14m
Detected by Pingoru: Feb 04, 2025, 04:25 PM UTC

Affected components

OIDC private key JWTOIDC Client SecretSOAPOASIS DSSCSCEnrollment for Belgian citizenEnrollment for International citizenProfile information management for Belgian citizenProfile information management for International citizen

Update timeline

identified Feb 04, 2025, 04:25 PM UTC

Dear Partner, Please be informed that SMS sending is currently down, which prevents enrolment and account management flows to be performed by end users. We are following the situation closely with our SMS provider. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]
resolved Feb 04, 2025, 05:40 PM UTC

Dear Partner, Please be informed that the service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]

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