itsmeDigitalID incident

itsme® Qualified Electronic Signature Incident - certificate creation down

Resolved after 6 hours 44 minutes, affecting OIDC private key JWT and OIDC Client Secret and 1 more, on July 30, 2025.

resolved Jul 30, 2025, 01:36 PM UTC

Dear Partner, Solution has been rolled out and the service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]

Started: Jul 30, 2025, 06:52 AM UTC
Resolved: Jul 30, 2025, 01:36 PM UTC
Duration: 6h 44m
Detected by Pingoru: Jul 30, 2025, 06:52 AM UTC

Affected components

OIDC private key JWTOIDC Client SecretSOAPOASIS DSSCSCEnrollment for Belgian citizenEnrollment for International citizenProfile information management for Belgian citizenProfile information management for International citizen

Update timeline

investigating Jul 30, 2025, 06:52 AM UTC

Dear Partner, Currently, our Qualified Electronic Signature services certificate creation is down. This does not impact end users having already a certificate but new end users would not be able to create a certificate and hence to sign. There is no impact at all for our other services. The root cause is identified at one of our partners with which we are working to get the service back running. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]
resolved Jul 30, 2025, 01:36 PM UTC

Dear Partner, Solution has been rolled out and the service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]

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