itsmeDigitalID incident

itsme® ReadID (impact on account management and non BE enrolments) Incident

Resolved after 2 hours 17 minutes, affecting OIDC private key JWT and Production - Identity - OIDC private key JWT and 1 more, on March 29, 2026.

resolved Mar 29, 2026, 11:00 AM UTC

Dear Partner, Our solution has been rolled out and the service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]

Started: Mar 29, 2026, 08:42 AM UTC
Resolved: Mar 29, 2026, 11:00 AM UTC
Duration: 2h 17m
Detected by Pingoru: Mar 29, 2026, 08:42 AM UTC

Affected components

OIDC private key JWTProduction - Identity - OIDC private key JWTOIDC Client SecretProduction - Identity - OIDC Client SecretSOAPProduction - Identity - SOAPOASIS DSSProduction - Qualified Electronic Signature - OASIS DSSCSCProduction - Qualified Electronic Signature - CSC

Update timeline

investigating Mar 29, 2026, 08:42 AM UTC

Dear Partner, We are experiencing a technical problem, impacting account management and non Belgian enrolments. Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]
resolved Mar 29, 2026, 11:00 AM UTC

Dear Partner, Our solution has been rolled out and the service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]

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