itsmeDigitalID incident

itsme® P1 Incident OIDC Client Secret services, Qualified Electronic Signature CSC

Critical Resolved View vendor source →

itsmeDigitalID experienced a critical incident on August 26, 2025 affecting Production - Identity - OIDC private key JWT and Production - Identity - OIDC private key JWT and 1 more component, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Aug 26, 2025, 10:54 AM UTC
Resolved
Aug 26, 2025, 11:17 AM UTC
Duration
23m
Detected by Pingoru
Aug 26, 2025, 10:54 AM UTC

Affected components

Production - Identity - OIDC private key JWTProduction - Identity - OIDC private key JWTProduction - Identity - OIDC Client SecretProduction - Identity - OIDC Client SecretProduction - Identity - SOAPProduction - Identity - SOAPProduction - Qualified Electronic Signature - OASIS DSSProduction - Qualified Electronic Signature - OASIS DSSProduction - Qualified Electronic Signature - CSCProduction - Qualified Electronic Signature - CSC

Update timeline

  1. investigating Aug 26, 2025, 10:54 AM UTC

    Dear Partner, We are experiencing a technical problem, on our OIDC Client Secret services (OIDC private key JWT and SOAP are NOT impacted) and Qualified Electronic Signature CSC (OASIS DSS is NOT impacted). Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]

  2. resolved Aug 26, 2025, 11:17 AM UTC

    Dear Partner, Our solution has been rolled out and the service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]