itsmeDigitalID incident

itsme® P1 Incident

Major Resolved View vendor source →

itsmeDigitalID experienced a major incident on September 14, 2025 affecting Production - Identity - OIDC private key JWT and Production - Identity - OIDC private key JWT and 1 more component, lasting 1h 41m. The incident has been resolved; the full update timeline is below.

Started
Sep 14, 2025, 06:48 PM UTC
Resolved
Sep 14, 2025, 08:30 PM UTC
Duration
1h 41m
Detected by Pingoru
Sep 14, 2025, 06:48 PM UTC

Affected components

Production - Identity - OIDC private key JWTProduction - Identity - OIDC private key JWTProduction - Identity - OIDC Client SecretProduction - Identity - OIDC Client SecretProduction - Identity - SOAPProduction - Identity - SOAPProduction - Qualified Electronic Signature - OASIS DSSProduction - Qualified Electronic Signature - OASIS DSSProduction - Qualified Electronic Signature - CSCProduction - Qualified Electronic Signature - CSC

Update timeline

  1. investigating Sep 14, 2025, 06:48 PM UTC

    Dear Partner, Since 19:00 PM CET, we are experiencing a technical problem, impacting the itsme enrolments via eID. Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]

  2. resolved Sep 15, 2025, 07:54 AM UTC

    Dear Partner, Our solution has been rolled out and the service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]