itsmeDigitalID Outage History
itsmeDigitalID is up right nowPingoru has recorded 51 incidents for itsmeDigitalID: 15 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 1 of 720 (0%) |
| May 2026 | 1 | 1 of 744 (0%) |
| June 2026 | 2 | 1 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 1 of 564 (0%) |
Incidents, newest first
Notice October 8, 2026 itsme® P1 Incident – major outage (itsme® services unavailable) 1h 20m
Started Oct 08, 2026, 03:30 PM UTC· resolved Oct 08, 2026, 04:50 PM UTC
- resolved Oct 12, 2026, 02:36 PM UTC
Dear customer, On Thursday October 8th, starting at 5:30 PM CET till 6:00 PM CET, itsme faced a major outage resulting in all our services being unavailable. We apologize for any inconvenience this may have caused.
Critical June 4, 2026 itsme® P1 Incident - all services down 14m OIDC private key JWT, Production - Identity - OIDC private key JWT, OIDC Client Secret, Production - Identity - OIDC Client Secret and 10 more
Started Jun 04, 2026, 02:26 PM UTC· resolved Jun 04, 2026, 02:40 PM UTC
- investigating Jun 04, 2026, 02:26 PM UTC
Dear Partner, Since 4:20 PM CET, we are experiencing a technical problem, impacting 25% or more of our transactions. Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]
- monitoring Jun 04, 2026, 02:32 PM UTC
Dear Partner, The service are restoring, we are monitoring the situation closely and will send new message when incident closure will be confirmed. Best regards, Operations Team [email protected]
- resolved Jun 04, 2026, 02:40 PM UTC
Dear Partner, Our solution has been rolled out and the service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]
Major June 2, 2026 itsme® P2 Incident 31m OIDC private key JWT, Production - Identity - OIDC private key JWT, OIDC Client Secret, Production - Identity - OIDC Client Secret and 10 more
Started Jun 02, 2026, 07:28 AM UTC· resolved Jun 02, 2026, 08:00 AM UTC
- investigating Jun 02, 2026, 07:28 AM UTC
Dear Partner, We are experiencing a technical problem, impacting between 12,5 and 25% of our transactions. Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]
- resolved Jun 02, 2026, 08:00 AM UTC
Dear Partner, Our solution has been rolled out and the service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]
Critical May 4, 2026 itsme® P1 Incident 39m OIDC private key JWT, Production - Identity - OIDC private key JWT, OIDC Client Secret, Production - Identity - OIDC Client Secret and 10 more
Started May 04, 2026, 11:38 AM UTC· resolved May 04, 2026, 12:18 PM UTC
- investigating May 04, 2026, 11:38 AM UTC
Dear Partner, Since 13:23 CET, we are experiencing a technical problem, impacting 25% or more of our transactions. Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]
- monitoring May 04, 2026, 11:46 AM UTC
Dear Partner, Our solution has been rolled out and the service has been restored. We are monitoring the situation closely. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]
- resolved May 04, 2026, 12:18 PM UTC
Dear Partner, Our solution has been rolled out and the service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]
Major March 29, 2026 itsme® ReadID (impact on account management and non BE enrolments) Incident 2h 17m OIDC private key JWT, Production - Identity - OIDC private key JWT, OIDC Client Secret, Production - Identity - OIDC Client Secret and 10 more
Started Mar 29, 2026, 08:42 AM UTC· resolved Mar 29, 2026, 11:00 AM UTC
- investigating Mar 29, 2026, 08:42 AM UTC
Dear Partner, We are experiencing a technical problem, impacting account management and non Belgian enrolments. Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]
- resolved Mar 29, 2026, 11:00 AM UTC
Dear Partner, Our solution has been rolled out and the service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]
Major February 25, 2026 itsme® P1 Incident -SOAP services 27m OIDC private key JWT, Production - Identity - OIDC private key JWT, OIDC Client Secret, Production - Identity - OIDC Client Secret and 10 more
Started Feb 25, 2026, 07:17 PM UTC· resolved Feb 25, 2026, 07:45 PM UTC
- investigating Feb 25, 2026, 07:17 PM UTC
Dear Partner, Since about 6 PM CET, we are experiencing a technical problem, impacting our SOAP transactions. Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]
- identified Feb 25, 2026, 07:27 PM UTC
Dear Partner, Our technical teams found the root cause and a solution will be rolled out. We expect the service to be restored shortly. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]
- monitoring Feb 25, 2026, 07:41 PM UTC
Dear Partner, Our solution has been rolled out and the service has been restored. We are monitoring the situation closely. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]
- resolved Feb 25, 2026, 07:45 PM UTC
Dear Partner, Our solution has been rolled out and the service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]
Minor February 16, 2026 itsme® P2 Incident - eID enrolments not available 3h 34m OIDC private key JWT, Production - Identity - OIDC private key JWT, OIDC Client Secret, Production - Identity - OIDC Client Secret and 10 more
Started Feb 16, 2026, 09:28 AM UTC· resolved Feb 16, 2026, 01:02 PM UTC
- investigating Feb 16, 2026, 09:28 AM UTC
Dear Partner, We are experiencing a technical problem, blocking the activation of an itsme account with an eID-card. Activation of an itsme account using the bank app or card(reader) is still possible. Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]
- monitoring Feb 16, 2026, 09:47 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 16, 2026, 01:02 PM UTC
This incident has been resolved.
Critical December 23, 2025 itsme® P1 Incident - Enrolment 25m OIDC private key JWT, Production - Identity - OIDC private key JWT, OIDC Client Secret, Production - Identity - OIDC Client Secret and 10 more
Started Dec 23, 2025, 07:13 AM UTC· resolved Dec 23, 2025, 07:38 AM UTC
- investigating Dec 23, 2025, 07:13 AM UTC
Dear Partner, Since 00:00 AM CET, we are experiencing a technical problem, impacting our enrolments. Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]
- resolved Dec 23, 2025, 07:38 AM UTC
Dear Partner, Our solution has been rolled out and the service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]
Minor December 6, 2025 itsme® Qualified Electronic Signature - new certificate creation incident 19h 17m OIDC private key JWT, Production - Identity - OIDC private key JWT, OIDC Client Secret, Production - Identity - OIDC Client Secret and 10 more
Started Dec 06, 2025, 09:50 PM UTC· resolved Dec 07, 2025, 05:08 PM UTC
- investigating Dec 06, 2025, 09:50 PM UTC
Dear Partner, Since about 7 PM CET, we are experiencing a technical problem on our Qualified Electronic Signature services. End users who already have a valid certificate are not impacted and can sign documents ; end users not having a valid certificate will not be able to make a signature as the certificate creation process is currently down. We are working with our certificate provider to resolve the issue. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]
- resolved Dec 07, 2025, 05:08 PM UTC
Dear Partner, The issue is resolved, and the service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]
Critical November 18, 2025 itsme® Qualified Electronic Signature P1 Incident 33m OIDC private key JWT, Production - Identity - OIDC private key JWT, OIDC Client Secret, Production - Identity - OIDC Client Secret and 10 more
Started Nov 18, 2025, 01:47 PM UTC· resolved Nov 18, 2025, 02:20 PM UTC
- investigating Nov 18, 2025, 01:47 PM UTC
Dear Partner, Since 14:37 CET, we are experiencing a technical problem, impacting 25% or more of our Qualified Electronic Signature transactions. Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]
- resolved Nov 18, 2025, 02:20 PM UTC
Dear Partner, The service has been restored since 15h05 CET. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]
Notice November 18, 2025 Brief service interuption of itsme® services on 18/11 from 10:08 AM CET till 10:12 AM CET (4 minutes) 4m
Started Nov 18, 2025, 09:08 AM UTC· resolved Nov 18, 2025, 09:12 AM UTC
- resolved Nov 20, 2025, 09:20 AM UTC
We are currently investigating this issue.
Critical August 26, 2025 itsme® P1 Incident OIDC Client Secret services, Qualified Electronic Signature CSC 23m OIDC private key JWT, OIDC Client Secret, SOAP, OASIS DSS and 5 more
Started Aug 26, 2025, 10:54 AM UTC· resolved Aug 26, 2025, 11:17 AM UTC
- investigating Aug 26, 2025, 10:54 AM UTC
Dear Partner, We are experiencing a technical problem, on our OIDC Client Secret services (OIDC private key JWT and SOAP are NOT impacted) and Qualified Electronic Signature CSC (OASIS DSS is NOT impacted). Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]
- resolved Aug 26, 2025, 11:17 AM UTC
Dear Partner, Our solution has been rolled out and the service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]
Notice August 1, 2025 itsme® E2E / non PROD Incident 3m OIDC private key JWT, OIDC Client Secret, SOAP, OASIS DSS and 5 more
Started Aug 01, 2025, 07:14 AM UTC· resolved Aug 01, 2025, 07:18 AM UTC
- investigating Aug 01, 2025, 07:14 AM UTC
Dear Partner, We are experiencing a technical problem in E2E / non PROD. Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]
- resolved Aug 01, 2025, 07:18 AM UTC
This incident has been resolved.
Major July 30, 2025 itsme® Qualified Electronic Signature Incident - certificate creation down 6h 44m OIDC private key JWT, OIDC Client Secret, SOAP, OASIS DSS and 5 more
Started Jul 30, 2025, 06:52 AM UTC· resolved Jul 30, 2025, 01:36 PM UTC
- investigating Jul 30, 2025, 06:52 AM UTC
Dear Partner, Currently, our Qualified Electronic Signature services certificate creation is down. This does not impact end users having already a certificate but new end users would not be able to create a certificate and hence to sign. There is no impact at all for our other services. The root cause is identified at one of our partners with which we are working to get the service back running. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]
- resolved Jul 30, 2025, 01:36 PM UTC
Dear Partner, Solution has been rolled out and the service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]
Minor July 2, 2025 itsme® P1 Incident - eID enrolment 19m OIDC private key JWT, OIDC Client Secret, SOAP, OASIS DSS and 5 more
Started Jul 02, 2025, 06:18 PM UTC· resolved Jul 02, 2025, 06:37 PM UTC
- investigating Jul 02, 2025, 06:18 PM UTC
Dear Partner, Since 12:20 PM CET, we are experiencing a technical problem. Enrolments via eID are temporary not possible. Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]
- resolved Jul 02, 2025, 06:37 PM UTC
Dear Partner, Our solution has been rolled out and the service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]
Major February 4, 2025 itsme® enrolment and account management flows down 1h 14m OIDC private key JWT, OIDC Client Secret, SOAP, OASIS DSS and 5 more
Started Feb 04, 2025, 04:25 PM UTC· resolved Feb 04, 2025, 05:40 PM UTC
- identified Feb 04, 2025, 04:25 PM UTC
Dear Partner, Please be informed that SMS sending is currently down, which prevents enrolment and account management flows to be performed by end users. We are following the situation closely with our SMS provider. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]
- resolved Feb 04, 2025, 05:40 PM UTC
Dear Partner, Please be informed that the service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]
Major January 10, 2025 QES down 2d 23h OASIS DSS, CSC
Started Jan 10, 2025, 12:37 PM UTC· resolved Jan 13, 2025, 12:08 PM UTC
- investigating Jan 10, 2025, 12:37 PM UTC
We are currently investigating this issue.
- resolved Jan 13, 2025, 12:08 PM UTC
This incident has been resolved.