itslearning had 36 outages in the last 2 years totaling 272h 23m of downtime — averaging 1.5 incidents per month.
There were 36 itslearning outages since August 28, 2024 totaling 272h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.
On July 21 a bug was introduced that caused copying of tests to not work correctly. On July 30 a fix was released to resolve the issue. Any test copied between July 21 and July 30 may be affected by the bug. When opening a test that was copied in this period, the user may see an error.
We are currently experiencing issues with sound and video recording, we are currently investiging the this issue.
We have contacted our third-party video service provider that we have identified to be the source of the issue and are waiting for their response and investigation. We sincerely apologise for any inconvenience this may have caused. Please be assured that we are treating this as a priority, and we are doing everything we can to restore the service as quickly as possible.
This incident has now been resolved. We sincerely apologise for any inconvenience caused and appreciate your patience while we worked to restore the service.
We are currently experiencing an issue with instant messaging where messages can't exceed 99 characters. Our team is actively investigating the problem and working to resolve it as quickly as possible.
We are continuing to work on a fix for this issue.
We are currently testing a fix for this issue and hope to have this issue resolved as soon as possible, sorry for the inconveniance.
A fix has now been implemented. Please note that if you have previously experienced this issue, you may need to refresh your browser cache for the update to take effect. We sincerely apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue.
This incident has been resolved.
We are aware of an issue that effects the course administration pages. When opening Admin > Courses the user may see an error. We are investigating the issue. We are running updates to minimize the issue while we work on a permanent fix.
We have identified the issue and are working on a fix.
The incident has been resolved.
Some users are experiencing that PDF files are not displaying correctly when opened from within itslearning. This issue is most commonly encountered when opening a PDF on a mobile device. It can in some cases also occur on PC and Mac. We are investigating the issue and working on a fix. As a workaround the user can download the PDF file and open it locally on the device (instead of using the PDF viewer in itslearning). If the user is experiencing the issue on a mobile device, another workaround may be to open the PDF on a PC or Mac.
We are continuing to investigate the issue.
We have identified the issue and are preparing a fix.
We are preparing a fix for the issue.
We are expecting a fix for the issue to be included in our weekly updates on June 3.
The weekly update containing the fix for the issue has been moved to June 4. We apologize for the inconvenience.
The issue has been resolved.
We are aware that some users are not able to open assignments. We are investigating the issue.
We are continuing to investigate the issue.
The issue has been resolved.
Some users are experiencing slowness or not being able to enrol into courses. We are investigating the issue.
We have identified the issue and are working on a fix.
The incident has been resolved. We apologize for any inconvenience.
Some users are getting an error when linking files from Google and OneDrive, and students may get an error when trying to open files linked from Google and OneDrive. We are investigating the issue.
We have identified the issue and are working on a fix.
A fix has been implemented.
The issue has been resolved.
Some users may see an error when trying to open a survey. We are aware of the issue and are investigating.
We have identified the issue and are working on a fix. We are aiming to release a fix for this issue on April 9.
A fix has been released.
The issue has been resolved.
During a period lasting between 11:58 and 14:18 CET on Friday March 27, some users may have seen an error when opening a file. This issue was resolved at 14:18 CET.
We are aware of an issue that causes the edit field for Announcements to not show in some courses. This applies to courses where announcements of the type "add in multiple courses" have been made. Teachers may not see existing announcements in these courses. Students are able to read announcements as normal.
The issue has been identified and we are preparing a fix.
We are preparing a fix for the issue.
We are preparing a fix for the issue.
We are preparing a fix for the issue.
We are preparing a fix for the issue.
We are preparing a fix for the issue.
A fix was released and the issue has been resolved.
We are aware of users not being able to open office documents in the integrated Office for the web. We are investigating the issue.
We are continuing to investigate the issue.
We have identified the issue and are working on a fix.
We have implemented a fix.
The issue has been resolved. We apologize for any inconvenience.
We are currently investigating an issue with links not beeing available.
We are continuing to investigate this issue.
The issue has been identified, and we are currently preparing a fix. Our estimated timeline is that the update will be released later today. We are sorry for the inconvenience this may cause.
A fix has been deployed and the issue has been resolved.
We are experiencing degraded performance in parts of our application. Some users may notice some pages are taking longer than usual to load. Our engineers are investigating the problem and will resolve it soon.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently seeing issues when working with office files and accessing surveys. We are investigating the issue.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
Survey issue has been fixed, office issue fixed. We still experience problems uploading files and opening some existing files, we are still working for a fix for these issues.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Some users may be experiencing an error message when accessing Surveys. We are currently investigating the issue.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are experiencing degraded performance in parts of our application. Some users may notice some pages are taking longer than usual to load or receive error messages in some areas of the application. Our engineers are investigating the problem and will resolve it soon.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are experiencing technical issues. Itslearning may be temporarily unavailable for some users. We are investigating the problem, and will fix it shortly. If you are experiencing issues, please try again later.
A fix has been implemented and we are monitoring the results.
Problem resolved. itslearning was experiencing service disruption due to a broader incident affecting Cloudflare. For more information, please refer to Cloudflare Status - https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q.
We are currently experiencing degraded performance in some areas of our application. Some users may encounter login issues and error messages. Our engineers are investigating the issue.
We are continuing to work on a fix for this issue.
We have identified the cause of the login issues and are currently working on a solution. We apologise for any inconvenience caused.
A fix has been implemented and we are monitoring the results.
The incident has been resolved, we will continue monitoring. We apologise for any inconvenience caused.
We are aware that some users are experiencing slowness and timeouts. We are investigating the issue. The issue is affecting Danish customers.
The service has been restored. We are monitoring the situation.
The issue has been resolved.
We have temporarily stopped the IMSE import service. We are preparing a fix that we will deploy before re-enabling it. We expect an update on this on Friday August 1.
We are working on deploying a fix.
We have deployed a fix and are monitoring.
The issue has been resolved. The IMSE import service has been re-enabled and the imports are running. It may take some time to complete the imports in the queue.
We are currently investigating intermittent problems opening office files. The first indications point towards problems on Microsoft side but we will continue our investigations.
We are continuing to investigate this issue.
All findings so far points towards intermittent problems at one of Microsoft office clusters. We have reached out to Microsoft with our findings.
Issue was confirmed as a Microsoft service/hosting problem.
Some users may have experienced unexpected errors or general performance issues for about 14 minutes from 12:02 PM CET on Monday March 31. The issue was resolved at 12:16PM. We apologize for any inconvenience this issue may have caused.
We are aware of an issue that affects the Survey feature. We are investigating the issue.
We have implemented a fix.
The issue has been resolved. We apologize for any inconvenience this issue may have caused.
We are aware of an issue causing some users to not be able to login. We are investigating the issue.
We are working to implement a fix.
We are continuing to work on implementing a fix.
We are working on a fix for the issue.
The issue has been resolved. We apologize for any inconvenience that this issue caused.