Iristel Outage History

Dear Iristel Customers, As confirmed by our service provider, a major outage affected the area due to a failed equipment at their Central Office. The defective equipment has been replaced, and our service provider has confirmed that the issue has been fully resolved and services have been restored. Thank you for your patience and understanding throughout this incident. Regards, Iristel NOC

Dear Iristel Customers, The fire risk has now subsided, we are closing this advisory.

Dear Iristel Customers, Service was restored at 1:30 AM EST on June 1, 2026, after our senior engineers replaced a defective switch in the Winnipeg data center. We kindly request that you re-test the service and feel free to contact us if further assistance is needed. Thank you for your patience and understanding. Best regards, Iristel NOC

Dear Iristel Customers, After a thorough period of monitoring, we are confident with the operational availability in this sector. We are closing this advisory notice. If you face any challenges in this region, please reach out to our support tea. Thank you for your cooperation. Sincerely, Iristel NOC

Resolved. The EspressoDID web portal could not be reached for a time. The problem was fixed while our team was isolating it, and access works again. - Start: not recorded - End: before 23:01 UTC on February 8, 2026 We apologize for the disruption. --- Résolu. Le portail Web EspressoDID était injoignable pendant un certain temps. Le problème a été réglé pendant que notre équipe l'isolait, et l'accès fonctionne de nouveau. - Début : non consigné - Fin : avant 23 h 01 UTC le 8 février 2026 Nous sommes désolés des inconvénients causés.

Dear Iristel Customers, We have monitored inaccessiblity issue to EspressoDID webpage. Incident was resolved during isolation and access have been succesful after. The system is working as expected and if you are still encountering problem, please do not hesitate to contact us. Thank you for patience and understanding. Regards, Iristel NOC

Resolved. Webex had a temporary problem: a transit provider caused connectivity problems towards our network, and Webex sign-in failed. Our network team has blocked that transit provider, which fixed Webex connectivity. - Start: not recorded - End: before 19:44 UTC on February 4, 2026 - Cause: connectivity problems caused by a transit provider We apologize for the disruption. --- Résolu. Webex a connu un problème temporaire : un fournisseur de transit a causé des problèmes de connectivité vers notre réseau, et la connexion à Webex a échoué. Notre équipe réseau a bloqué ce fournisseur de transit, ce qui a réglé la connectivité de Webex. - Début : non consigné - Fin : avant 19 h 44 UTC le 4 février 2026 - Cause : des problèmes de connectivité causés par un fournisseur de transit Nous sommes désolés des inconvénients causés.

Dear Iristel customers, Please be advised that we faced a temporary issue within our webex platform. This issue was attributed to a transit provider causing a connectivity issue towards our network. Our network infrastructure team has now blacklisted this transit provider which has resolved our issues with webex connectivity. If you continue to face challenges with your webex client, please reach out to our support team. Sincerely, Iristel NOC

The incident is resolved.

Dear Iristel Customers, Please be advised that we have monitored connectivity issue towards New Brunswick which impacted services in the region. During the investigation, all affected services have returned to normal operation. However, we are still awaiting the root cause of the outage from partner carrier. Rest assured, we will provide further updates as soon as this information becomes available. We sincerely appreciate your patience and understanding during this time. Restoration time - January 17, 2026 05:10:00 PM EST (approximately) Thank you for your continued support. Sincerely, Iristel NOC

Resolved. A connectivity problem towards New Brunswick affected services in the region. All affected services came back while we were investigating, at about 22:10 UTC on January 17. - Start: not recorded - End: about 22:10 UTC on January 17, 2026 We apologize for the disruption. --- Résolu. Un problème de connectivité vers le Nouveau-Brunswick a touché les services dans la région. Tous les services touchés se sont rétablis pendant notre enquête, vers 22 h 10 UTC le 17 janvier. - Début : non consigné - Fin : vers 22 h 10 UTC le 17 janvier 2026 Nous sommes désolés des inconvénients causés.

The maintenance has been completed. Thank you.