Iristel Outage History

There were 5 Iristel outages since February 3, 2026 totaling 651h 48m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.iristel.com

Major May 1, 2026

PSTN connectivity: Richmond Hill, Ontario

Detected by Pingoru: May 01, 2026, 05:50 PM UTC
Resolved: May 01, 2026, 11:25 PM UTC
Duration: 5h 34m

Affected: ONTARIO

Timeline · 3 updates

investigating May 01, 2026, 05:50 PM UTC

Dear Iristel Customers, We are experiencing an intermittent PSTN connectivity issue in our Richmond Hill, Ontario data-center. Some calls in the following regions will have intermittent reachability failures. All other regions and systems are active and have normal operations. Richmond Hill, Ontario Unionville, Ontario Thornhill, Ontario Markham, Ontario Newmarket, Ontario Our Platform team is investigating this issue further. We will keep this space updated as we receive additional information. Sincerely, Iristel NOC
identified May 01, 2026, 09:19 PM UTC

Dear Iristel Customers, Our Platform Team has identified that the temperature in the equipment room where our device is located is currently very high. It appears that the air conditioning unit may be turned off or not functioning properly. The site admin is currently working to restore proper cooling in the room. We will provide further updates once the issue has been resolved. Sincerely, Iristel NOC
resolved May 01, 2026, 11:25 PM UTC

Dear Iristel Customers, The incident has been restored by cooling down the the Telco room and cleaning of air filters to aide airflow. The equipment affected has been monitored up and is working as expected. Restored Time: 18:10 EDT May 01, 2026 May we request to re-test and contact us if further assistance is needed. Thank you for your patience anmd understanding. Regards, Iristel NOC

Read the full incident report →

Major April 4, 2026

PSTN Connectivity Issue - Val d'Or, Quebec

Detected by Pingoru: Apr 04, 2026, 11:45 PM UTC
Resolved: May 01, 2026, 06:32 PM UTC
Duration: 26d 18h

Affected: QUEBEC

Timeline · 3 updates

investigating Apr 04, 2026, 11:45 PM UTC

Dear Iristel customers, Please be advised that we are currently experiencing an outage in Val d'Or, Quebec. We suspect the cause is a device failure, and unfortunately, PSTN inbound and outbound calls are impacted. All other sites remain operational except for this region. Our engineering teams are sourcing a replacement. ETR is unknown. Issue Start Time: April 03, 2026 at 1500H We will keep you posted as we receive additional information, we appreciate your patience. Regards, Iristel NOC
monitoring Apr 06, 2026, 04:03 AM UTC

Dear Iristel Customers, Our equipment went up at 1520H UTC April 04, 2026 and have monitored voice traffic. The action taken is still for confirmation and for the meantime, this will be put under stability monitoring. We may request to re-test and do not hesitate to inform us if problem persists. Thank you for your patience and understanding. Regards, Iristel NOC
resolved May 01, 2026, 06:32 PM UTC

Dear Iristel Customers, After a thorough period of monitoring, we are confident with the operational availability in this sector. We are closing this advisory notice. If you face any challenges in this region, please reach out to our support tea. Thank you for your cooperation. Sincerely, Iristel NOC

Read the full incident report →

Notice February 8, 2026

Inaccessiblity issue on EspressoDID Webpage

Detected by Pingoru: Feb 08, 2026, 11:01 PM UTC
Resolved: Feb 08, 2026, 11:01 PM UTC
Duration: —

Affected: TOLL FREE SERVICES

Timeline · 1 update

resolved Feb 08, 2026, 11:01 PM UTC

Dear Iristel Customers, We have monitored inaccessiblity issue to EspressoDID webpage. Incident was resolved during isolation and access have been succesful after. The system is working as expected and if you are still encountering problem, please do not hesitate to contact us. Thank you for patience and understanding. Regards, Iristel NOC

Read the full incident report →

Notice February 4, 2026

Enterprise system - issues with Webex log in.

Detected by Pingoru: Feb 04, 2026, 07:44 PM UTC
Resolved: Feb 04, 2026, 07:44 PM UTC
Duration: —

Affected: HOSTED PBX

Timeline · 1 update

resolved Feb 04, 2026, 07:44 PM UTC

Dear Iristel customers, Please be advised that we faced a temporary issue within our webex platform. This issue was attributed to a transit provider causing a connectivity issue towards our network. Our network infrastructure team has now blacklisted this transit provider which has resolved our issues with webex connectivity. If you continue to face challenges with your webex client, please reach out to our support team. Sincerely, Iristel NOC

Read the full incident report →

Notice February 3, 2026

Network Reachability - Canada | 02/03/26

Detected by Pingoru: Feb 03, 2026, 08:30 AM UTC
Resolved: Feb 03, 2026, 11:56 AM UTC
Duration: 3h 26m

Affected: SIP PEERINGS

Timeline · 4 updates

identified Feb 03, 2026, 08:30 AM UTC

Dear Iristel Customers, We observed connectivity issues towards our core network today at 1:30 EST this is the result of a core router swap which caused some issues. We identified the root cause and worked with our platform team and the issue has been resolved. At the moment we observe services are up and if you faced problems kindly re-test to confirm the call completions. Also if you faced issue with reachability, one-way audio or failing termination calls, they should all be working now. If you continue to face challenges, please contact Iristel support/NOC teams. We appreciate your patience and cooperation. Sincerely, Iristel NOC
identified Feb 03, 2026, 09:14 AM UTC

Dear Iristel customers, We are continuing monitoring the issue. Sincerely, Iristel NOC
identified Feb 03, 2026, 09:18 AM UTC

Dear Iristel customers, We confirm that the links are up and stable and the issue can be marked resolved. If you face any connectivity/calls or other issues our support/noc team can be of assistance. Sincerely, Iristel NOC
resolved Feb 03, 2026, 11:56 AM UTC

The incident is resolved.

Read the full incident report →

Looking to track Iristel downtime and outages?

Pingoru polls Iristel's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.

Real-time alerts when Iristel reports an incident
Email, Slack, Discord, Microsoft Teams, and webhook notifications
Track Iristel alongside 5,000+ providers in one dashboard
Component-level filtering
Notification groups + maintenance calendar

Start monitoring Iristel for free

5 free monitors · No credit card required