Resolved after 7 days 21 hours, affecting AlphaTrust - Embedded, on August 25, 2025.
We have not observed any performance issues over the past few days, and the system remains stable. This incident will now be closed. - The iPipeline Support Team
Affected components
Update timeline
- investigating Aug 25, 2025, 07:28 PM UTC
We are currently receiving reports that customers are experiencing latency while signing with AlphaTrust. We are investigating this issue and further updates will be provided as we have more details. - The iPipeline Support Team
- investigating Aug 25, 2025, 08:27 PM UTC
We are continuing to investigate the latency issues impacting customers while signing with AlphaTrust. Further updates will be provided as we have more details. - The iPipeline Support Team
- identified Aug 26, 2025, 12:00 AM UTC
We have identified an issue that was causing intermittent latency for customers signing with AlphaTrust earlier in the day and are working on remediation strategies. Further updates will be provided as we have more details. - The iPipeline Support Team
- monitoring Aug 26, 2025, 11:31 AM UTC
We have implemented remediation strategies overnight to address the intermittent latency Alphatrust Customers were experiencing with signing. We are continuing to closely monitor performance to ensure the issue has been fully resolved. --The iPipeline Team
- monitoring Aug 26, 2025, 05:21 PM UTC
We have been closely monitoring our systems and observed a brief period of degraded performance for 30 mins .Our team is actively engaged and continues to work on remediating the problem. At this time, services are stable, and we will continue to monitor closely. Further updates will be provided as more information becomes available. - The iPipeline Support Team
- identified Aug 26, 2025, 10:21 PM UTC
Our team is making steady progress in stabilizing the environment. We have identified potential solutions and are actively working on implementing them. These efforts will continue through tomorrow morning, after which we will evaluate the impact and provide another update. We will continue to share further updates as more information becomes available. - The iPipeline Support Team
- monitoring Aug 27, 2025, 12:57 PM UTC
Our team has implemented the remediation solutions overnight for AlphaTrust as planned. At this time, services are stable, and we will continue to monitor closely to ensure the issue is fully resolved. Further updates will be provided as more information becomes available. - The iPipeline Support Team
- resolved Sep 02, 2025, 04:49 PM UTC
We have not observed any performance issues over the past few days, and the system remains stable. This incident will now be closed. - The iPipeline Support Team
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