[EU Hosting] Fin AI Agent Degraded

Update timeline

1. investigating Apr 21, 2026, 09:57 AM UTC

   Status: Investigating Fin's ability to deliver responses to customers is degraded. We are investigating the issue. Affected components Mobile Messenger (Operational) Web Messenger (Operational) Tickets (Operational) Help Center (Operational) Apps and Integrations (Operational) Knowledge Hub (Operational) Fin AI Agent (Full outage) Inbox (Operational) Webhooks (Operational) Omnichannel (Operational) Reporting (Operational) REST API (Operational) Copilot (Operational) Outbound (Operational) Other (Operational) Phone (Operational)

2. resolved Apr 21, 2026, 10:24 AM UTC

   Status: Resolved On April 21, 2026, between 09:57 UTC and 10:24 UTC, Fin was unable to reliably respond to customer conversations in the EU region. The issue has now been resolved and Fin is operating as expected. We will follow up with a full Root Cause Analysis once we understand the technical details of the issue. Affected components Fin AI Agent (Operational) Inbox (Operational) Webhooks (Operational) Help Center (Operational) Web Messenger (Operational) Outbound (Operational) REST API (Operational) Omnichannel (Operational) Apps and Integrations (Operational) Reporting (Operational) Other (Operational) Mobile Messenger (Operational) Phone (Operational) Copilot (Operational) Tickets (Operational) Knowledge Hub (Operational)