Intercom incident

[US Hosting] Stale reporting data

Major Ongoing View vendor source →

Intercom is currently experiencing a major incident affecting Reporting, which began 12 min ago. The vendor's full update timeline is below.

Started
May 21, 2026, 11:09 AM UTC
Resolved
Ongoing
Duration
● 11m
Detected by Pingoru
May 21, 2026, 11:09 AM UTC

Affected components

Reporting

Update timeline

  1. identified May 21, 2026, 11:09 AM UTC

    Status: Identified Workspaces in the USA hosting region may be experiencing incomplete historical data in reporting features since May 19th. We are backfilling data and should be up to date later today. Affected components Reporting (Degraded performance)