Intercom experienced a minor incident on May 21, 2026 affecting Reporting, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Reporting
Update timeline
- identified May 21, 2026, 11:09 AM UTC
Status: Identified Workspaces in the USA hosting region may be experiencing incomplete historical data in reporting features since May 19th. We are backfilling data and should be up to date later today. Affected components Reporting (Degraded performance)
- resolved May 21, 2026, 07:25 PM UTC
Status: Resolved The issue is resolved, reporting data is up to date. Affected components Reporting (Operational)