Resolved on April 27, 2026, affecting REST API.
On April 27, 2026, between approximately 11:14 UTC and 12:52 UTC, customers hosted in our Australia region experienced errors and timeouts when using the Intercom REST API. Requests to the API would fail with timeout errors. Fin, the Intercom Inbox, and the Messenger were not affected during this window. Confirmed that the fix implemented resolved the issue, service is operating normally.
Other major vendors with incidents that started within 30 minutes of this one
Affected components
Update timeline
- investigating Apr 27, 2026, 11:43 AM UTC
We're seeing issues with the REST API in the Australia hosting region. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
- monitoring Apr 27, 2026, 12:08 PM UTC
We have implemented a change and are monitoring for recovery. We’ll let you know when we are confident in our recovery is completed.
- investigating Apr 27, 2026, 12:33 PM UTC
The deployed fix did not resolve the issue. Team are continuing to investigate. We will update the status as soon as have identified the issue
- monitoring Apr 27, 2026, 12:48 PM UTC
We have implemented a change and are monitoring for recovery. We’ll let you know when we are confident in our recovery is completed.
- resolved Apr 27, 2026, 12:51 PM UTC
On April 27, 2026, between approximately 11:14 UTC and 12:52 UTC, customers hosted in our Australia region experienced errors and timeouts when using the Intercom REST API. Requests to the API would fail with timeout errors. Fin, the Intercom Inbox, and the Messenger were not affected during this window. Confirmed that the fix implemented resolved the issue, service is operating normally.
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