[AU Hosting] Errors on the REST API in Australia

Update timeline

1. investigating Apr 27, 2026, 11:43 AM UTC

   Status: Investigating We're seeing issues with the REST API in the Australia hosting region. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information. Affected components REST API (Partial outage)

2. monitoring Apr 27, 2026, 12:08 PM UTC

   Status: Monitoring We have implemented a change and are monitoring for recovery. We’ll let you know when we are confident in our recovery is completed. Affected components REST API (Partial outage)

3. investigating Apr 27, 2026, 12:33 PM UTC

   Status: Investigating The deployed fix did not resolve the issue. Team are continuing to investigate. We will update the status as soon as have identified the issue Affected components REST API (Partial outage)

4. monitoring Apr 27, 2026, 12:48 PM UTC

   Status: Monitoring We have implemented a change and are monitoring for recovery. We’ll let you know when we are confident in our recovery is completed. Affected components REST API (Partial outage)

5. resolved Apr 27, 2026, 12:51 PM UTC

   Status: Resolved On April 27, 2026, between approximately 11:14 UTC and 12:52 UTC, customers hosted in our Australia region experienced errors and timeouts when using the Intercom REST API. Requests to the API would fail with timeout errors. Fin, the Intercom Inbox, and the Messenger were not affected during this window. Confirmed that the fix implemented resolved the issue, service is operating normally. Affected components REST API (Operational)